How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Location: Farnborough Hybrid: 3 days onsite and 2 days working from home Contract: 31st December (possibility of extension)
Hays are delighted to be working with our global client, one of the world’s most successful premium manufacturers of cars, motorcycles, and provider of premium services. Our client demonstrates a commitment to innovation, sustainability, and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our client highly values each and every person; their passion, commitment, uniqueness, and contribution to shaping the future success of their business.
About the job:
The purpose of this role is to investigate, manage, and resolve complaints and claims within regulatory timeframes and protecting the brand’s reputation. The Executive will track voluntary disclosures, complaints, claims progress, identify trends, and escalate concerns where necessary, ensuring all activity complies with regulatory timeframes and internal policies. They will also manage daily action reports, support colleagues within the Regulations team, and remain flexible in taking on new tasks as required.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What awaits you?
- Respond to voluntary disclosures from third-party firms.
- Resolve complaints and claims from Customers and third-party firms.
- Respond to follow up emails from Customers and third-party firms.
- Ensure all complaints are handled within regulatory deadlines and that holding letters are issued on time where required.
- Maintain professional relationships with customers and third-party firms, including making occasional outbound calls.
- Manage workload effectively and keep the manager informed of any delays.
- Log and manage breaches in line with company policy and including carrying out root-cause analysis.
- Support continuous improvement by reviewing procedures and identifying opportunities to enhance processes.
- Handle challenging or vulnerable customer interactions with empathy and in accordance with FCA requirements.
- Provide support on CCA remediation, voluntary disclosure bulk responses, and FOS complaint handling.
- Manage bulk imports to progress voluntary disclosures, complaints, and claims where required.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
The opportunity
You will have the opportunity to work within an enthusiastic team who are passionate about delivering outstanding service. Along with fostering excellent collaboration with the regional purchasing network thanks to regular and relevant communication.
What will you bring to the global premium automotive brand:
- Confidence handling highly sensitive information with discretion
- Experience in handling complaints
- Strong judgement and organization in a high-volume, demanding environment
- The ability to adapt quickly and manage competing priorities
- Educated to GCSE/A-Level equivalent.
- Strong interpersonal skills at all management levels.
- Effective organizational and time management skills.
- Proactive and able to react quickly.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills