Webber Hughes Ltd
Complaints Handler
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Complaints Handler (insurance)
Salary: £26,000 - £28,000 DOE
Remote working
Due to our continued success in the UK market we are expanding our team. As one of the leading businesses in our field we always strive to exceed customers expectations, so if you are detail orientated, driven and eager to be part of a global firm then read below.
We are seeking a self-driven and confident Complaints Handler, who is solution focused and driven to resolve any queries. The role is home based with occasional office visits (1 a quarter), so the ability to be self-motivated is an absolute must. The main duties and responsibilities will be to:
- Managing reportable complaints across all your divisions, ensuring every case meets client and company standards
- Investigating complaint circumstances, collaborating with business units, and determining outcome
- Delivering clear, fair conclusions to customers, clients, senior leaders
- Presenting information effectively, ensuring every customer feels heard and respected
- Championing Fair Treatment of Customers, working within FCA guidelines
- Supporting colleagues across the Group to ensure complaints are acknowledged correctly
- Meeting and maintaining KPI targets
- Tracking root causes, spotting trends, and identifying opportunities for improvement
- Handling sensitive information with absolute confidentiality
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What we are looking for:
- Previous complaints handling experience, ideally within insurance
- Great communication and organisation skills
- Ability to demonstrate a high standard of customer service
- Computer literate, with excellent verbal and written communication skills
- Ability to thrive in a fast-paced environment
- Positive attitude and be a flexible, self-motivated team player
- Attention to detail and ability to assess and resolve problems and find solutions
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But above all else, we are seeking someone with a hunger, desire and attitude to really push their career within the insurance sector. This role would suit someone who is looking to be empowered to make decisions.
If you are proactive, organised, and eager to join a successful business, we would love to hear from you so click to apply!
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