Clearwater People Solutions Ltd
Complaints Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Our client, an established and fast-growing innovative green energy provider, is currently recruiting a Complaints and Communications Manager to join their Customer Experience team. The Manager will be responsible for overseeing complaint handling across the business, the focus will be on driving high-quality, compliant customer communications and resolving escalated cases.
Key Responsibilities for the Complaints and Communications Manager:
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
- Managing escalated complaints to ensure compliance and timely resolution
- Supporting customer service agents with early-stage query handling
- Analysing complaint trends to identify and prevent recurring issues
- Owning the company's tone of voice and customer-facing templates
- Coaching internal teams on effective communication and service delivery
Skills Required for the Complaints and Communications Manager:
- Proven experience in a customer service or complaints handling environment
- Strong understanding of complaint processes and compliance standards
- Exceptional written communication skills for drafting complex correspondence
- Ability to handle difficult conversations in a calm, solutions-focused manner
- Strong analytical and organisational skills to manage multiple priorities
- Driving license required due to the location of the office
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Please apply as directed!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills