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Complaints Officer
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Complaints Officer – Remote
Location: Remote, UK
Job Type: Full-Time / Part-Time
Salary: £25,000–£30,000 depending on experience
Hours: Flexible working options available
About the Role
Apply4U is hiring on behalf of our client for a Complaints Officer to manage customer complaints and help ensure enquiries are handled professionally, fairly and efficiently.
This is a remote opportunity suited to someone with strong communication, problem-solving and administrative skills. Experience in customer service, complaints handling, administration or a regulated environment would be beneficial.
Key Responsibilities
- Receive and manage customer complaints through email, telephone and online channels
- Investigate complaints and gather relevant information
- Maintain accurate records of complaints and outcomes
- Communicate with customers throughout the complaint process
- Provide clear and professional written responses
- Liaise with internal teams to resolve issues
- Identify recurring problems and escalate trends where appropriate
- Ensure complaints are handled within agreed timescales
- Maintain confidentiality when dealing with customer information
- Prepare reports and updates on complaint activity
- Follow company procedures and relevant complaint-handling processes
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About You
- Previous experience in complaints, customer service or administration
- Excellent written and verbal communication skills
- Strong attention to detail
- Confident handling difficult or sensitive conversations
- Good investigation and problem-solving skills
- Organised and able to manage multiple cases
- Comfortable working independently in a remote environment
- Confident using Microsoft Office and online systems
- Professional, patient and customer-focused approach
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Desirable Experience
Experience in any of the following would be beneficial:
- Complaints handling
- Customer service
- Customer relations
- Case management
- Claims administration
- Healthcare administration
- Financial services
- Insurance
- Housing
- Public services
- Regulatory or compliance administration
Why Apply?
- Fully remote working
- Full-time or part-time opportunities
- Flexible working options
- Opportunity to develop complaints and case-management experience
- Supportive working environment
- Suitable for candidates from customer service and administration backgrounds
Application status
If you do not hear from us within 15 days, please assume that your application has been unsuccessful on this occasion.
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