University Hospitals of Derby and Burton NHS Foundation Trust
Complaints, Risk & Governance Co-ordinator
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Job Title
We are looking for a highly organised and motivated person with significant administrative experience to join us. This role will support our Divisional and Business Unit teams to manage complaints, risks and incidents. The successful candidate will play a significant role in liaising between professionals and departments, helping processes to work smoothly, unblocking issues and ensuring key aspects of governance function well. This post is located in the Cancer, Diagnostics & Clinical Support Division (CDCS).
Responsibilities
- Track activity and requests accurately.
- Problem solving including allocations and delays.
- Support timely responses.
- Support learning activity.
- Administer key meetings.
- Use of key systems to produce and monitor information.
- Produce high quality information.
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Key Facts
- We see on average 4810 OP appointments a day.
- We are the 4th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
- An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
- Our hospitals admit an average of 195 emergency patients daily.
- Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
- We are one of only 7 Trusts nationally with more than 50 operating theatres.
- We carry out more than 140 elective procedures each working day.
- UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.
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Application Details
- Closing date of applications: 20 October 2026
- Interview date: 3 November 2026
Contact Information
For further details / informal visits contact:
- Name: Hayley Darn
- Job title: Deputy Divisional Nurse Director
- Email address: hayley.darn1@nhs.net
- Telephone number: 07500 976468
We’d love to hear from you! If you have any questions about the role, team, or working environment, feel free to get in touch for an informal chat. Speaking with us before applying is completely optional, but it can help you decide if this opportunity is the right fit for you.
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