University Hospitals of Derby and Burton NHS Foundation Trust
Complaints, Safety, Governance and Risk Coordinator
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Role Overview
You will provide a co-ordinated role for all patient complaints, safety, Governance and Risk issues relating to the Maternity and Gynaecology Business Unit. The postholder will undertake a key role liaising with Key Business Unit staff and Managers to ensure that information is collated to enable complaints, safety, governance and Risk issues to be responded to or handled within the trust quality, complaints, governance and Risk standards and deadlines.
The post holder will also undertake a key role liaising with the PALS and Complaints Teams.
The postholder will be required to pro-actively manage the patient experience issues within the Business Unit and directly liaise with Lead investigators who are dealing with complaints. Also to support a problem-solving approach towards concerns raised by patients / relatives and carers.
The postholder will also provide high quality data management/reporting to the Senior Divisional Team and Clinical Governance Facilitator, and be responsible for supporting processes related to Divisional oversight of complaints, and coordinating relevant Governance and Risk meetings. as well as administrative support to Divisional Risk meetings.
Key Responsibilities
- To undertake a co-ordination role for all complaints, safety, governance, and risk issues relating to the Maternity and Gynaecology Business Unit.
- To provide administrative support for Risk and Governance meetings to include producing agendas and relevant documentation, taking minutes at formal incident review meetings, Virtual Incident Review Panel (VIRP), and Business Unit Governance meetings.
- To liaise with Lead Investigators, Clinicians / Managers and any other staff relating to the complaints, safety, governance, and risk issues to ensure that all relevant information is collated and co-ordinated to enable formal responses, timelines, Serious incidents, and higher-level investigations to be completed to identified timescales.
- Proactively manage the duty of candour and patient experience requirements within the business unit and ensure clinical and managerial leads are kept informed of tight deadlines for responses.
- To maintain necessary administrative systems and maintain up-to-date information databases for recording and tracking of duty of candour processes, incident investigations, action plans and patient complaints.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Skills and Qualifications
- Computer skills, proficient in report writing and excel spreadsheets.
Application Details
- Closing date of applications: 16 August 2026
- Interview date: 27 August 2026
About Us
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Benefits
- Development opportunities, including both professional and leadership development
- On-going support through every step of the way from recruitment to when you join our team and beyond.
- A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
Key Facts About Our Trust
- We see on average 4810 OP appointments per day.
- We are the 4th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
- An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
- Our hospitals admit an average of 195 emergency patients daily.
- Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
- We are one of only 7 Trusts nationally with more than 50 operating theatres.
- We carry out more than 140 elective procedures each working day.
Contact Information
For further details / informal visits contact:
- Name: Aimee Adams
- Job title: Governance and Quality Lead Midwife
- Email address: aimee.adams@nhs.net
- Telephone number: 0133286117
We’d love to hear from you! If you have any questions about the role, team, or working environment, feel free to get in touch for an informal chat. Speaking with us before applying is completely optional, but it can help you decide if this opportunity is the right fit for you.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location