Abri Group
Complaints Team Manager
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Salary: up to £38,353.53 per annum depending on experience
Working hours per week: 37
Location: Bracknell
Employment type: Permanent
Closing date: 03/08/2026
Your new role
We’re proud to say our customers are at the heart of all we do, and one of our top priorities is hearing what they have to say, investigating what happened, learning what we can do better and making amends when we may not get something quite right. That’s why we need you!
We’re looking for an experienced team leader to join us to manage a team of our Complaints Team Manager based in Bracknell. Using your expertise, you’ll lead and motivate them to ensure we’re offering a great service to our customers and timescales are met.
We're looking for someone who can create and maintain a positive complaint handling culture among colleagues, along with the other Customer Relations Team Leaders, working closely with departments across the business to support your team in getting the best possible outcome for our customers.
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You’ll also need to be confident in talking to customers when the need arises and able to make confident decisions to support your team in finding solutions.
You’ll act as an ambassador for Abri, championing our customer-first approach throughout the complaint journey, ensuring not only that things are put right, but also where we can do things better for our customers.
You'll be working from our Bracknell office a minimum of three days per week to connect and collaborate with colleagues and the other two days can be worked from at a place of your choosing whether that's at another of our offices, a cafe or at home.
If you're passionate about understanding customer experiences and solving problems at their source, we’d love to hear from you.
Who we are
Abri is a large housing provider who own and manage over 58,000 homes and various community assets, serving around 113,000 customers across the South of England.
We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?
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We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.
We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most
We’re investing in our communities, to address local issues and create opportunities for everyone
As we grow, we’re reestablishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.
More information about Abri and our strategic objectives can be found at www.abri.co.uk.
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