Pepper Money UK
Completions Specialist
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Working in our fast paced, successful Sales Operations team in our Manchester office there has never been a better time to join Pepper Money, a specialist mortgage lender backed by a global financial institution offering first and second charge loans.
We really do believe that it’s our people who are our main competitive advantage – the ‘thing’ that sets us apart from our competitors.
Our passion is to ‘Help People Succeed’. This is at the heart of everything we do and includes our valued customers, intermediary brokers and partners as well as all of our fantastic colleagues.
Manchester based.
3 days per week in the office.
About the Role:
We're looking for a motivated and detail-oriented Completions Specialist to join our Operations team.
In this role, you'll manage mortgage applications from offer through to completion, ensuring all requirements are met before funds are released. You'll work closely with brokers, solicitors, and internal teams to help deliver a smooth and efficient customer journey.
Mortgage industry experience is beneficial but not essential we're looking for people with a positive attitude, great organisational skills, and a passion for delivering excellent customer service.
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Key Responsibilities:
- Managing mortgage applications from offer to completion.
- Reviewing documents and ensuring all requirements have been met.
- Handling queries from solicitors and key stakeholders.
- Preparing cases for the release of funds.
- Following company policies and regulatory requirements.
- Building strong relationships with brokers, solicitors, valuers, and internal teams.
- Managing your workload effectively to meet service standards and targets.
What We’re Looking For:
- Strong customer service skills and a focus on delivering great outcomes.
- Excellent attention to detail and organisational skills.
- Strong written and verbal communication skills.
- Ability to manage a busy workload and work well as part of a team.
- Experience using Microsoft Office applications.
- Mortgage or financial services experience is desirable but not essential, as full training will be provided.
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Some of the benefits we provide are:
- Competitive salaries and bonus schemes
- Hybrid home and office working with flexible working arrangements
- Opportunities to develop your career within the wider firm
- 25 days’ holiday & bank holidays plus birthday off
- Single Private Medical Insurance cover with BUPA
- Personal pension scheme with generous matched company contributions
In return for your commitment, you’ll have the chance to develop your career in a dynamic environment, working alongside top talent and an exceptional leadership team. If you want to be involved in our exciting expansion plans and have the chance to really shape and influence the way the business grows, then we’d love to hear from you.
We also want our people to feel a sense of belonging at Pepper Money. We are committed to meeting our Diversity, Equality and Inclusion charter, further information can be found on the Careers section on our website.
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