South London and Maudsley NHS Foundation Trust
Complex Care Programme Case Manager
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An Exciting Opportunity
An exciting opportunity has arisen to join a new phase of the Complex Care Programme (CCP) in the South London Partnership—a partnership between Oxleas, South West London and St Georgie’s and South London and the Maudsley NHS Mental Health Trusts. The CCP has a track record of innovation and investing in services to improve the lives of people with complex mental health needs.
SWL ICB are wishing to delegate the placement budget of an additional 300 people with learning disability, autism and older adults to the Programme. This adds to the current portfolio already managing over 1000 mental health placements. Additional commissioning responsibilities will also be delegated.
Role Overview
The post holder will work as part of a new team to:
- Carry out the placement management function for those in scope, to include screening, assessments, agreeing funding apportionment and review.
- Lead on elements of the transformation agenda—co-ordinating functions such as maintenance of Dynamic Support Registers (DSRs), carrying out 8-week commissioner visits, and chairing C(E)TRs (Care, Education and Treatment Reviews).
Key Requirements
The successful candidate must have:
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- Extensive knowledge of and experience of working with people in scope and knowledge of the key legislation, guidance, and policy framework surrounding this service user cohort.
- Ability to work independently and to tight timescales to meet the objectives of the Programme.
Key Responsibilities
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Placement Management Functions:
- Screening referrals.
- Attending panels, sometimes with Local Authority colleagues.
- Reviewing requests and leading negotiations.
- Working with colleagues to procure new services, including bespoke packages of care.
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Intensive Work with Service Users:
- Carrying out 8-week commissioner visits for adults with LD/ASD in inpatient settings.
- Co-ordinating and chairing CETRs.
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Dynamic Support Registers (DSRs):
- Maintaining DSRs, including Special Education Needs (SEN) Teams as appropriate.
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Commissioning Role:
- Reviewing and receiving requests for LAEP (Local Area Emergency Protocol).
- Keeping a tracker and chairing meetings as required—playing a role in supporting people to stay out of hospital.
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Service Redesign and Transformation:
- Leading on the delivery and implementation of elements of service redesign and transformation programmes.
- Thinking creatively about developing accommodation and support to bring people closer to home.
- Project planning, implementation, and evaluation where needed.
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Team and Support
This post sits in a specialist clinical team of four case managers, all working to a SWL Lead (LD, Autism and Older People), with the support of an administrator. The new team sits within a wider Complex Care Programme, with staff being able to draw on additional expert knowledge in autism, complex emotional needs and complex mental health needs.
A dedicated SLP Commissioning and Contracts Team, and SLP Head of Quality will also support the post holder in their role.
Travel Requirements
The post holder will be visiting a number of both NHS and private units and may need to visit people out of the local footprint. On occasions they will also need to attend the CCP base in Lewisham, and other sites across South West London and St Georges, and South London and The Maudsley (Croydon).
Contact Information
For further details / informal visits contact:
- Name: Sue Field
- Job title: SLP Complex Care, Programme Director
- Email address: Sue.Field2@slam.nhs.uk
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