Davies
Complex Claims Case Manager
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Application Deadline: 14 August 2026
Department: Claims Management
Location: Bolton
Description
Location: onsite, Bolton
Full-Time: 40 hours per week
BVS are looking for someone based in the northwest with the ability to travel to Bolton occasionally who is experienced with effectively and proactively managing a case load of new and in-progress higher value property claims in line with both client specific requirements and service level agreements.
What will your day look like:
- Proactively manage own caseload to consistently achieve all relevant Service Level Agreements (SLAs)
- Effectively project manage claims of higher net worth (up to circa £25k) from cradle to grave
- Effectively handle all customer interactions (Client and direct customer) professionally, knowledgably and with Treating Customers Fairly (TCF) in mind
- Effectively manage third party suppliers to drive cases to settlement with service, cost and timescales in mind
- Produce work of a consistently high quality in line with internal processes and guidelines
- Operate within, and adhere to, signed off authority levels
- Adhere to relevant governance and regulatory processes (Data Protection [DPA], TCF, Information Security)
- Take responsibility for own self-development through effective use of PDR and audit feedback and relevant learning courses
- Contribute positively to both great teamwork and a good overall culture
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Knowledge and Abilities:
- Relevant technical property claims experience
- Good customer service skills
- Ability to effectively manage own time and caseload
- Good interpersonal skills
- Self-motivated with a drive for continuous self-development
- Effective Communicator
- IT proficient
- Good problem-solving capability
Benefits
Career & Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
Environmental & Social
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- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
Financial Health
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase health cash plan and BUPA dental plan
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