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Job Description

Job Responsibilities

The post holder will undertake the following duties and responsibilities with minimal guidance.

• Ensure that all deadlines set by the Compliance Team Manager, Head of Service, and Pensions Board are met.
• Ensure on a daily basis that all work and time is logged and accounted within control logs that may be easily reported against and audited should the need arise.
• Provide management information in an accurate and timely manner to various parts of the business on a regular basis and on an ad-hoc basis should the need arise at the request of the business.
• Undertake daily horizon sweeping and understand the impact of changes (draft and enacted) to NHS Pension Scheme regulations and overriding pensions legislation.
• Undertake independent compliance reviews of all parts of NHS Pension Scheme administration for example (though not limited to) service delivery, payroll, technical, and finance.
• Compile the outcome of independent compliance reviews into a compliance report for review by the compliance manager, which clearly sets out the outcome and findings of the reviews. Such reports should be issued in an accurate and timely manner.
• Make, collate, and quantify recommendations for business improvement across all aspects of the compliance reviews.
• Identify any areas in which the business is non-compliant, and collate and quantify those areas into time-bound recommendations for rectification across all aspects of the compliance reviews.
• Support compliance reviews by understanding and interrogating all varieties of different software used throughout NHS Pension Scheme administration.
• Research and establish all relevant pensions legislation, including all statutory guidance (e.g., The Pensions Regulators' code of practices), to determine the overriding statutory responsibilities.
• Research and establish the relevant service level agreements to determine whether those agreements have been met.
• Research and establish the process flow throughout administration to determine if the business has followed its established processes.
• Research and establish the documentation attached to the subject matter to determine if the business has met both its statutory responsibilities and is compliant with NHS BSA writing guidelines.
• Identify, understand, and interrogate the relevant software.

In support of the Compliance Manager, the post holder will, from time to time, deputize as necessary.

• Attend both internal and, where necessary, external meetings with any external party to facilitate and support ongoing independent compliance reviews.
• Be responsible for their own objectives and, in doing so, contribute towards meeting the delivery of Compliance Team objectives through effective performance.
• Work with peers to ensure delivery is seen as the overall team, not just the area of the individual.
• Deliver a high level of personal productivity and accuracy over a range of objectives.
• Responsible for the training and mentoring of new and less experienced staff to ensure their performance is increased to allow them to achieve their performance goals.
• A Public Sector Pension Scheme technical and administration expert with knowledge of overriding legislation.
• Work autonomously to manage own workload and make decisions in own work area.
• Contribute to service improvement through networking and building effective working relationships with colleagues and customers.
• Demonstrate a commitment to developing flexible matrix working so that the broad base of skills and experience of all staff are utilized to maximum benefit for the individual, team, and organization.
• Identify personal training needs and work with Compliance Manager to establish personal objectives and contribute to their own ORO.
• Required to work on any aspect of the Compliance objectives with minimal support to meet business priorities.

Person Specification

Qualifications

Essential:

• GCSE Grade C passes in a minimum of 5 subjects including English (or equivalent) and Maths plus equivalent work experience.

Desirable:

• Degree level or equivalent in Customer Service or Business Administration (or equivalent)
• Pensions Management Institute Diploma - Retirement Provision

Personal Qualities, Knowledge, and Skills

Essential:

• Ability to understand documented complex technical guidance issued by Secretary of State, Government Actuary Department, HMRC, HMT, DWP, and Department of Health.
• Ability to undertake independent compliance reviews on all aspects of NHS Pension Scheme Administration.
• Able to deliver excellent customer service whilst meeting deadlines and targets.
• Able to communicate effectively at all levels and to a wide variety of audiences (colleagues, Scheme employers, Scheme members, Government Departments).
• Able to prioritize own workload and work on own initiative.
• Numeracy and analytical skills.
• Strong time management and work prioritization skills.
• Ability to identify implications of actions.
• Attention to detail.
• Public Sector Pensions Administration working practices.
• Proven ability of undertaking compliance reviews in a Public Sector Pension Scheme.
• Proven ability to interpret complex pension legislation and to in turn understand and quantify the impact on NHS Pension Scheme administration.
• Knowledge and understanding of UK overriding pensions legislation and statutory guidance.
• In-depth knowledge and understanding of the Pensions Regulators' codes of practice applicable to public sector pension schemes.

Desirable:

• Awareness of Data Protection and Freedom of Information Issues.

Experience

Essential:

• Significant experience in a wide range of public sector pensions administration activity.
• Significant experience of working in a heavily regulated environment.
• Able to independently follow clear instructions to carry out complex and varied tasks and calculations.

Desirable:

• Experience of drafting reports.
• Experience of undertaking pensions compliance reviews.
• Experience of supporting and developing colleagues.
• Experience of interrogating a variety of pensions software packages.