What you'll need to succeed: To succeed, you will be a skilled leader and communicator who combines deep energy regulation knowledge with the ability to influence and collaborate with colleagues at all levels. You won't just understand the rules, you will know how to make them work in day-to-day operations. You bring a proven track record of managing senior stakeholders (including Ofgem), leading teams, and getting things done across different departments.

Essentials:

• Stakeholder Management & Influence: Proven ability to build strong working relationships, challenge senior leaders constructively, and get buy-in and action from operational teams across the business.
• Team & Operational Leadership: Strong line management experience, with the ability to set clear direction, mentor colleagues, and build a proactive, risk-aware culture in everyday operations.
• Energy Industry Regulatory Knowledge: Solid understanding of supply licence conditions, relevant law, and industry code agreements governing the supply of energy, with a proven track record of applying these requirements across retail energy operations.
• External Regulatory Experience: Previous experience working within the energy industry, including direct communication with external regulators such as Ofgem.
• Assurance & Risk Frameworks: Experience leading assurance activity within a Three Lines of Defence model and providing senior-level insight on risk management effectiveness.
• Audit & Regulatory Change Delivery: Proven ability to manage complex regulatory change, project-manage assurance programmes, and engage with internal and external auditors to drive agreed actions through to closure.
• Policy & Workflow Documentation: Experience in writing and implementing policies, alongside the ability to interpret technical concepts and turn them into clear, operational working documents.
• Third-Party Management: Ability to manage third parties and associated contracts effectively.
• Attention to Detail: Demonstrable attention to detail alongside clear verbal and written communication skills.

Desirables:

• Specific Regulatory & Code Focus: Practical experience engaging with industry parties such as the Retail Energy Code (REC), Smart Energy Code (SEC), across schemes including Warm Home Discount (WHD) and Feed In Tariff (FIT) as well as compliance initiatives such as involuntary prepayment meters.

Hybrid working explained: When and where you’ll be in the office:

Our office is based in Chippenham, Wiltshire. For this role, we're looking for candidates who can come in to our Chippenham office once a month or once a quarter, based on location.

We offer both formal and informal flexible working options. Full-time hours are 37.5 per week, Monday to Friday.

The office is fully accessible, allowing everyone to participate fully in their working lives regardless of any mobility challenges. We promote work-life balance and flexibility through hybrid working, which combines both remote and office work.

Benefits you can rely on:

• Great allowances for hybrid working:
  • £500 work from home allowance - an annual allowance paid monthly alongside your salary to support with working from home costs.
  • £500 travel allowance - an annual allowance paid monthly alongside your salary to support with travelling to work costs.
  • £500 annual development allowance: to spend on your chosen development area, whether that’s in your current role, or future roles.
  • 15% annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.
• Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You’ll also have the option to buy additional leave, allowing for a better work-life balance.
• Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.

About Good Energy:

Good Energy has been driving the UK’s renewable energy revolution since 1999, helping homes and businesses become greener and more self-sufficient through clean power and green technology.

We supply 100% renewable electricity from over 3,000 independent British generators and support more than 180,000 customers producing their own energy through the Feed-in Tariff scheme. Beyond supply, we design and install solar panels systems, batteries, heat pumps and EV chargers, with fair tariffs and export rates that reward people for the energy they share.

As a Which? Eco Provider, certified B Corp, and Friends of the Earth–recommended supplier, we’re proud to set the bar high for sustainability, fairness, and customer care. We’re rated ‘Excellent’ on Trustpilot and recognised as a World Class Employer by Best Companies, a reflection of both our customers’ trust and our inclusive, values-driven workplace.

Now part of the Esyasoft Group, we’re connected to a global network of expertise in energy management and smart technology. With an exciting period of growth ahead, we’re expanding across all areas of the business. At our core, we believe in fairness, inclusivity, and innovation, and we’re looking for people who share our mission to tackle the climate crisis and power a cleaner, greener future.