Tembo
Compliance Associate (Mortgages and Protection)
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About the Company
Tembo is an award-winning digital mortgage & savings platform focused on making home ownership more affordable and accessible. With over 120 lenders and 25 specialist buying schemes, Tembo helps customers unlock their true borrowing potential. The company has been recognised as the UK's Best Mortgage Broker at the British Bank Awards for the past 5 years.
Job Description
The primary responsibility will be file checking, ensuring the accuracy, completeness, and compliance of mortgage and protection applications, documentation, and processing procedures. This role is essential to safeguard Tembo from potential regulatory risks and ensure the highest standards of service and compliance across the business.
Key Responsibilities
- Undertake regular Quality Assurance checks on adviser files (mortgage and protection)
- Maintain management information, provide feedback to management on findings and maintain tracking of actions
- Identify key areas for improvement, complete trend analysis and provide ad hoc training to Mortgage and Protection Teams as required
- Assist with the provision of induction training to new starters on the compliance requirements in the Quality Assurance checks
- Support the delivery of targeted Compliance Training for new advisers, focusing on high-risk areas, key regulatory requirements and common compliance risks.
- Support the Compliance team in wider responsibilities i.e. completion of reviews and reports aligned to the Compliance Monitoring Plan
- Support the Risk team with reporting and identification of risks within Tembo
- Collaborate with the Head of Compliance to review and update compliance policies, procedures, and file-checking checklists regularly.
- Provide advice and guidance to internal teams regarding regulatory requirements and best practices to enhance compliance within the business.
- Proactively identify opportunities to improve the file-checking process, streamline compliance procedures, and enhance operational efficiency
- Assist with ad-hoc mortgage fraud reviews
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Required Qualifications and Experience
- Experience: At least 1 year of experience in a compliance role within the mortgage or financial services industry, MUST have experience in file checking or auditing.
- Knowledge: Understanding of UK mortgage regulations and legislation (FCA Handbook, MCOB/ICOB rules, AML, GDPR, etc.).
- Attention to Detail: Exceptional attention to detail with the ability to identify discrepancies and ensure compliance.
- Communication Skills: Strong written and verbal communication skills to liaise effectively with internal teams and external regulators.
- Problem-Solving: Ability to assess risks, find solutions, and implement corrective measures in line with compliance requirements.
- Technology: Proficient in using compliance monitoring software and mortgage CRM systems.
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Compensation Package
- Up to £35k depending on experience
- 25 days holiday plus birthdays off (and bank holidays)
- Private healthcare
- Equity options
- Enhanced maternity leave
- Remote or hybrid opportunities available
Please refer to our Employee and Candidate Privacy Notice here https://help.tembomoney.com/en/articles/16002888-employee-and-job-applicant-privacy-notice.
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