Uniserve
Compliance Coordinator
Felixstowe
Posted about 20 hours ago
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George Baker
George Baker are seeking an experienced and detail-oriented Customs Compliance Specialist to ensure the highest standards of regulatory compliance across our import operations. In this role, you will be pivotal in auditing import declarations, executing post-clearance actions, supporting the expansion of our offshored auditing functions, and acting as a subject matter expert for both internal teams and external clients.
Key Responsibilities
Auditing & Quality Assurance
- Perform rigorous post-import auditing on import declarations to ensure accuracy, regulatory adherence, and proper duty/VAT application.
- Standardize audit processes, compile reporting metrics, and present results and actionable findings to management.
- Support the transition, ongoing training, and quality monitoring of offshored declaration auditing teams.
Post-Clearance Management & Dispute Resolution
- Lead post-clearance actions, including preparing and submitting amendments, voluntary disclosures, and duty recovery applications.
- Monitor, track, and manage post-clearance applications through to resolution with customs authorities.
- Investigate, resolve, and root-cause compliance discrepancies or HMRC / authorities' queries.
Client Onboarding & Query Support
- Onboard new clients by reviewing master data, customs documentation, and establishing compliant operational workflows.
- Serve as a key point of contact for daily trade queries from clients, operational teams, and external regulatory bodies.
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Training, Development & Process Improvement
- Design and deliver targeted training sessions to internal staff and clients on customs compliance best practices and regulatory updates.
- Identify process efficiencies and contribute to continuous improvement initiatives across the compliance function.
- Support ad-hoc customs projects and cross-functional business needs as required.
Qualifications, Experience & Skills
Essential
- 4-5 years of dedicated experience in customs compliance, import declarations, and post-clearance procedures.
- In-depth knowledge of customs legislation, Incoterms, tariff classification, valuation rules, and duty relief regimes.
- Proven track record in auditing declarations and managing complex post-clearance applications.
- Experience delivering training or onboarding external clients and operational teams.
- Strong written and verbal communication skills with a client-focused problem-solving approach.
- High proficiency in data analysis, reporting, and attention to detail.
Desirable
- Experience working with or overseeing offshored compliance / audit teams.
- Relevant industry qualifications (e.g., UKWA, BIFA, Institute of Export & International Trade, or equivalent customs certifications).
- Proficiency with industry-standard customs broker software and ERP systems.
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Benefits
- Competitive Salary: We value your skills and commitment
- Discretionary Bonus: Because your hard work deserves to be rewarded
- Pension Scheme: We've got your future covered
- Annual Salary Review: Your growth matters to us
- Free Eye Test and up to £69 Vouchers towards Glasses: Taking care of your vision
- Interest-Free Company Loan: We're here to support you
- Free On-Site Parking: Convenient and hassle-free
- Referral Bonus £750: Spread the word and earn some extra cash
- Care First Lifestyle Programme: Because your well-being matters
- Flu Jabs Annually: Stay healthy, on us
- Group Life Policy: We've got you covered
- Electric Vehicle Charging Points at Work: Embrace sustainable transport
- Flexible Career Pathway: Grow with us!
- Supply Chain Academy: We create, deliver and manage learning that strengthens our organisation and the wider supply chain
- Enhanced Holiday Scheme: we believe loyalty should be rewarded
- Apprenticeships: Earn while you learn we offer apprenticeships that build talent in vital areas like technology, people, finance, operations and much more
- Private Health Care: We are committed to your wellbeing
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