EF Education First
Compliance Coordinator
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Compliance Coordinator
EF Brighton
Full-time/Permanent
Become a vital part of the EF Brighton campus team, helping to elevate accommodation standards and enhance customer satisfaction. In this compliance-driven role, you'll ensure that EF policies and British Council accreditation requirements are met, providing students with a safe and welcoming environment throughout their educational journey.
Careers at EF | Open the world with us [https://careers.ef.com/]
EF Education First’s mission is opening the world through education.
A career with EF combines the support and opportunity of a large international organisation, with the spirit and energy of a small business. We look for thinkers and doers – creative, collaborative, and motivated people who are excited by education, communication, and travel.
When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries. In the UK and Ireland, our core presence is felt at our international language campuses and summer schools, where we welcome students from around the world to participate in language learning and cultural exchange. Whoever you are, whatever you are passionate about—we welcome you and encourage you to open the world through education.
Your Role
We are looking for a dynamic individual with attention to detail and enthusiasm to continue to improve accommodation standards and increase customer satisfaction. You will work together with the Accommodation team ensuring that all our admin and documents are up to date for host families and staff, in accordance with EF policy and British Council.
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Ensuring an elevated level of record-keeping in a fast-paced environment will be one of your highest priorities. You will have the ability to build strong relationships with host families and help them complete all paperwork by phone or when visiting hosts. Ensuring the quality of our accommodation provision to our customers will be an essential part of the role.
Responsibilities
- Monitoring the organisation’s compliance with regulations and internal policies to ensure they are up to date with relevant laws
- Manage the information flow and perform due diligence checks of new and current host families
- Performing administrative tasks such as file creation, data input, data analysis, record keeping and correspondence
- Educating employees on compliance regulations and the impact of non-compliance on the organisation
- Following up with management to ensure any issues are rectified
- Reviewing marketing materials, and websites to ensure compliance.
- Assisting in the gathering of information internally in response to requests by regulatory organisations
- Support the accommodation team in day-to-day running of the department
- Provide excellent customer service to host families and students
- Shares emergency on call duties with other school staff
Requirements
- Highly motivated, energetic and positive with a sociable and outgoing personality
- Friendly and approachable manner, not afraid to speak to strangers
- Highly organised and thorough, able to use initiative and work unsupervised
- A flexible approach to work and hours of work undertaken is essential
- Ability to handle difficult situations with ease and acts positively under pressure
- Passionate about providing outstanding customer service
- Have the right to live and work in the UK
- All offers are subject to a clear DBS check and two references
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Why you will enjoy life at EF Brighton
- Continuous professional development for all staff
- Work in a truly international environment
- Regular social events
- Ambition is nurtured and fast-tracked career enhancement opportunities are provided
- Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
- Global career opportunities
- Access to EF Hello language learning
- Private health insurance
- Life insurance
- Campus located moments away from Brighton beach
EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.
EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.
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