Supportingcare
Compliance Officer
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Job Summary
Part Time (3 Days Weekly / Negotiable)
The Registered / Compliance Officer is responsible for the domiciliary care business's overall leadership, management, and regulatory compliance. They will ensure the delivery of high-quality care services in line with the Care Quality Commission (CQC) regulations, company policies, and industry best practices. The role involves staff management, business growth, compliance, and maintaining a positive culture within the service.
Key Responsibilities
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Regulatory Requirements
- Register with the CQC (Care Quality Commission)
- Ensure the service remains compliant with all regulations and standards.
- Develop, implement and review policies and procedures that align with C.Q.C’s Key Lines of Enquiry (KLOEs).
- Conduct regular audits and quality checks to maintain high standards of care.
- Ensure all safeguarding procedures are followed, and concerns are reported appropriately.
- Keep up to date with changes in legislation and implement necessary adjustments.
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Operational Management
- Oversee the day-to-day operations of the home care service.
- Manage care assessments and ensure care plans are person-centred and regularly reviewed.
- Monitor service delivery, addressing any issues affecting the quality of care.
- Manage operational issues daily such as work allocation, sickness absences, and reliability concerns.
- Work collaboratively with external professionals, including social workers, healthcare providers, and local authorities.
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Business Development & Growth
- Identify opportunities for growth and expansion of services. Regularly monitor the availability to take on more work.
- Build and maintain relationships with commissioners, clients, and stakeholders.
- Promote the business through networking, marketing, and community engagement.
- Monitor financial performance and budget management.
- Set training and supervision targets for new starters.
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Staff Management & Leadership
- Recruit, train, and manage senior team and care staff. Ensuring they meet company and regulatory standards.
- Conduct regular performance appraisals and provide staff supervision and support.
- Develop a positive workplace culture, promoting equality, diversity, staff well-being, and professional development.
- Address disciplinary and grievance matters in line with company policy, on time to a satisfactory outcome.
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Client Care & Satisfaction
- Ensure through assessment and planning a person-centred care service is delivered.
- Handle client complaints and concerns effectively, ensuring satisfactory resolutions. Working closely with other agencies when required to do so.
- Conduct regular reviews and arrange spot checks are performed. Seek client feedback to improve service delivery.
Essential Requirements
- Level 5 Diploma in Leadership for Health & Social Care.
- Previous experience in a managerial role within a domiciliary care setting.
- In-depth knowledge of C.Q.C regulations and compliance requirements.
- Strong leadership, problem-solving, and decision-making skills.
- Excellent communication and relationship-building abilities.
- Experience in recruitment, staff training, and development and retention.
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Desirable
- Leadership and Management Experience based on care sector.
- In-depth knowledge of care quality regulations and compliance requirements.
- Experience with inspections and audits, ensuring the service is compliant with care quality standards.
- Experience managing health and safety protocols, including conducting risk assessments, and ensuring all practices align with health and safety regulations.
- Experience handling difficult situations, complaints, and incident investigations, with a focus on problem resolution and quality improvement.
- Experience in managing crisis situations (e.g., managing staffing shortages, medical emergencies, etc.).
- Ability to make quick decisions while keeping the best interests of clients in mind.
- Ability to drive business development while maintaining care standards and compliance.
- Strong communication skills to liaise with staff, families, commissioners, and regulatory bodies.
This is not an exhaustive list of duties. The potential candidate will be required to be able to work flexibly to meet the changing needs of the business.
Benefits
- Company events
- Company pension
- Free parking
Ability to commute/relocate
Ilford IG2 6UU: reliably commute or plan to relocate before starting work (preferred)
Experience
- Management: 1 year (required)
Licence/Certification
- Level 5 Health and Social Care Diploma (required)
Work Location
In person
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