Avison Young
Compliance Team leader
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Overview
Our Story
Our small Canadian-born business was founded in 1978 and has become a global organization that now spans 120 locations across 20 countries. Our expansion has been rapid, but what matters most is the common belief that drives all 5,000 of our people to be a different type of real estate organization. We believe that the places in which we live, work and play have the power to make us happier and healthier, and we are united by a shared sense of purpose, to have a positive impact on people’s lives. In short, we are a global commercial real estate advisory firm with a simple aim: for real estate to play a leading role in creating vibrant buildings, cities and places that deliver long-lasting social value and economic impact.
Why Work for Us:
We believe that our industry is changing, and we want our business to be a melting pot of curious minds, passionate hearts and strategic intelligence. Your gender, religion and race are all highly respected, but are less important to us than your ability to step up and change the game. We provide you with a place where you can do just that, with like-minded people. Collaboration is embedded in the way we work – our people have the autonomy to collaborate on client relationships, engage teams across the business, lead operations, work collectively on projects, participate in strategy and are ultimately responsible for our growth. Our distinctive Principal-led, privately-owned model puts us in the enviable position of being able to offer every employee the opportunity to own a share of our business and inspires and allows anyone to become a Principal. This role carries voting rights, so our people have a very real say in the future direction and operation of our business. This means that we are able to attract, engage and retain the best talent from the industry.
Responsibilities
The Compliance Team Leader’s role includes but is not exclusive to the following duties:
Team Leader Responsibilities:
- Lead, motivate and develop team of Compliance Administrator, ensuring that all operational procedures are adhered to.
- Allocate workloads and monitor team performance against agreed objectives.
- Conduct regular 121 meetings and performance reviews.
- Conduct team meetings to update team members and drive performance and best practice.
- Provide coaching, training and support to improve capability and consistency.
- Foster a collaborative, customer focused and continuous improvement culture.
- To handle any team escalations and client complaints in a friendly, professional and confident manner.
- To encourage inclusive working partnerships with all CSC employees.
Compliance document management:
- Responsible for the operational and reporting capacity for all property compliance to ensure consistent standards maintained, risks identified and escalated to management appropriately.
- Monitoring the organisation’s compliance with regulations and internal policies to ensure they are up to date and compliant with the relevant H&S regulations and relevant codes of practice.
- Ensure thorough examination of compliance certification and documents for validity and identify remedial actions to be taken.
- Review existing uploaded documents on the system to ensure correctness of information and confirmed closure of remedial actions.
- Responsible for performance against agreed Client KPIs to minimise risk and lessen exposure to financial penalties.
- Consult on compliance changes with stakeholders and ensure all changes documented within process documents and client compliance bible.
- Cascade information to the team and collaborate to ensure that they are aware of immediate priorities and areas of focus.
- Ensure the team are effectively delivering to SLAs and providing consistent coverage for the client.
- Coordinate the service at VPS, including any ad-hoc access requests.
- Liaise with the service desk as appropriate to work collaboratively to ensure tasks completed asap and in line with client and customer expectations.
- Identify and communicate supplier/RPM training requirements as required.
- Build effective relationships with operational managers, subcontractors and client.
- Report to Client Service Desk Manager and Account manager monthly compliance scores and any areas of concern.
- Conduct internal audits of documentation and maintain issue logs to track trends and any performance issues. Undertake monthly review with Client.
- Investigate any escalations and complaints and ensure timely response and address underlying issues accordingly.
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System maintenance
- Clearing items from the compliance Mailbox into the correct folders in a timely manner to meet client Service Level Agreement.
- Perform regular audits and systematic reviews of any previous documentation, correcting document details where required as per agreed KPI’s.
- Support operational colleagues/client/3rd Party contractors with understanding process and performance procedures.
System analysis and report creation
- Produce regular compliance reports for senior management and client.
- To actively support development of systems and processes that will provide effective and efficient compliance methodology across account.
- To produce effective performance and compliance MI that identifies areas of focus, risk and opportunities for improvement.
- Creating compliance status reports for input into amongst other things monthly client reports as required.
- Maintaining best practice notes and compliance Power Point slides, for training purposes.
Qualifications
Skills
- Excellent organisational and time management skills.
- Strong analytical and reporting capability.
- High degree of accuracy and meticulous attention to detail.
- Ability to prioritise workload in a fast-paced environment.
- Experience managing and developing administrative teams.
- Effective communication skills at all levels both within and outside of the organisation.
- Good analytical skills and familiar with the use of Microsoft Packages, CAFM and Reporting software.
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Knowledge and Qualifications
- Previous experience in Compliance leadership role within Facilities Management/ Property Management environment.
- Strong understanding of statutory compliance requirements.
- A working knowledge of FM compliance and HSE legislation is desirable but not essential.
- IOSH qualification desirable.
Equal Opportunities
At Avison Young, we’ve always put people at the heart of what we do. In the last few years, we’ve increased the diversity at our board, leadership and Principal levels. Avison Young stands out for our commitment to empowering women. In addition to increasing the number of women on our board and in our leadership ranks, our internal Women’s Network of more than 500 members come together for networking and learning, and advise the business on strategies for promoting access, opportunity and inclusion in our industry.
Our global DEI steering committee shapes our strategy to continue to increase industry access for underrepresented groups and accelerating initiatives led by our employee resource groups, including our Women’s Network, Black Professionals and LGBTQ+ groups. In addition to leading global initiatives, the steering committee’s work examines our policies and practices, creating accountability for results and communicating progress to our executive leadership, our clients and our communities.
Our culture is underpinned by our approach to diversity, inclusion, and well-being. We are committed to building an inclusive culture that:
- empowers all our employees to thrive,
- reflects all backgrounds and talents,
- allows individuals to be successful and feel a sense of belonging,
- and fosters a workplace that is supported, inclusive and has a strong sense of community between colleagues.
Avison Young is an equal opportunity employer and is committed to treating all its employees and job applicants equitably. This includes implementing deliberate strategies that advance underrepresented communities in commercial real estate careers.
As a Disability Confident Employer, we are committed to removing any obstacles to inclusion. If you need any adjustments to support your application or any part of the recruitment process, such as information in alternative formats or special requirements to access our buildings, or you are eligible under the Disability Confident Scheme please contact us at careers.uk@avisonyoung.com and we will do everything we can to help.
We are committed to inclusion in our hiring processes, and we want to give everyone a chance to show what they can bring to our organisation. If you are not sure that you have all the skills in the person specification, please still apply. We value passion and potential in our employees, so it would be great to hear from you and why you would suit this position.
Some of our roles may be remote and some roles may be specific to our offices, but you will need to confirm you have the right to work in the UK.
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