Minkos Macs
Computer Repair Technician
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Senior Computer Technician — Four Vacancies
Minko’s Macs is recruiting four experienced Senior Computer Technicians for our London stores: two full-time and two part-time roles.
Pay and working arrangements
- Starting pay: £15 per hour plus performance bonuses.
- Up to £17 per hour for exceptional candidates who can demonstrate successful shop management, excellent independently verifiable customer feedback, advanced repair skills, strong commercial results, Google Ads knowledge or website/ecommerce maintenance experience.
- Full-time roles are based on eight-hour working days.
- Permanent, temporary and suitable self-employed arrangements may be considered. Employment status will reflect the actual working arrangement and applicable UK rules.
- Candidates must be able to work across branches in North, East, South and West London when required.
The role
This is a senior, commercially focused position for a dependable technician who can manage their own workload, maintain a professional store, complete high-quality repairs, communicate clearly with customers and contribute directly to revenue.
Responsibilities
- Diagnose and repair Apple Macs, laptops, desktop computers and related devices.
- Complete screen, battery, keyboard, charging-port and other hardware repairs to a consistently high standard.
- Test, clean, prepare and present repaired and refurbished devices professionally.
- Manage repair workloads independently and meet agreed deadlines.
- Give customers accurate diagnoses, progress updates and collection information.
- Maintain complete repair, customer and collection records.
- Record daily cash and card income accurately and assist with routine accounting records.
- Maintain stock, parts and device inventories using Microsoft Excel or equivalent spreadsheets.
- Identify parts required and follow approved sourcing procedures.
- Keep the store organised, professional and commercially productive.
- Generate sales, recognise genuine customer needs and convert suitable enquiries into profitable work.
- Protect the company’s reputation through excellent workmanship, communication and service.
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Essential requirements
- Around ten years of relevant commercial computer-repair, technical-retail or store-management experience.
- Completed degree-level education, or exceptionally strong equivalent professional experience.
- Strong spoken and written English, with excellent reading, writing and record-keeping skills.
- Advanced practical knowledge of computer diagnosis, component replacement and quality control.
- Good Microsoft Excel skills and confidence maintaining accurate spreadsheets.
- Proven sales ability and understanding of revenue, margin and commercial targets.
- Excellent timekeeping, reliability, organisation and ability to work without constant supervision.
- A good professional reputation and verifiable references.
- Ability to work across multiple London locations.
- Right to work in the United Kingdom.
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Higher-rate experience
Applicants may qualify for up to £17 per hour where they can demonstrate successful management of a computer-repair or technology store, excellent independently verifiable customer feedback, strong sales results, advanced diagnostic skills, Google Ads experience, website maintenance, ecommerce administration, stock control or accounting skills.
Benefits
- Performance bonuses linked to agreed revenue, productivity and genuine customer-satisfaction targets.
- Opportunity to take responsibility for a branch and contribute to business growth.
- Full-time and part-time vacancies available.
How to apply
Please submit a current CV, full employment history, details of repair and diagnostic experience, examples of stores or workshops managed, evidence of sales achievements, relevant Excel/stock/accounting/digital skills, availability, preferred working arrangement and two professional references.
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