MarlowHR Ltd
Computer Support Specialist
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Computer Support Specialist
Employment Type: Full-Time, Permanent
Work Arrangement: Onsite
Experience Required: 0-2 years
Salary: £44,000-£54,000/year
Job Summary
We are hiring a Computer Support Specialist to provide technical assistance and troubleshooting for computer systems and software. You'll help resolve technical issues, support equipment setup, and ensure employees have reliable access to the tools they need.
Responsibilities
- Provide technical support for computer hardware and software issues
- Set up and configure new computer equipment
- Troubleshoot connectivity and performance problems
- Assist with software installations and updates
- Maintain accurate records of support tickets and resolutions
- Support basic network troubleshooting
- Escalate unresolved issues to senior technical staff
- Provide basic user training on systems and software
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Requirements & Qualifications
- Associate's degree in IT or related field, or equivalent experience/certification
- 0-2 years of experience in computer or technical support
- Working knowledge of common operating systems and software
- Strong troubleshooting and customer service skills
- Relevant certifications (CompTIA A+) a plus
- Ability to explain technical concepts clearly to non-technical users
Benefits
- Company Pension: Workplace pension scheme with 5% employer matching contributions.
- Annual Leave: 25 days of paid holiday per year, plus 8 statutory bank holidays.
- Private Medical Insurance: Comprehensive private healthcare coverage from day one.
- Life Assurance: Peace of mind with a lump-sum payout of 4x your annual salary.
- Health & Wellbeing: Access to an Employee Assistance Programme (EAP) and a cycle-to-work scheme.
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Equal Opportunity Statement
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.
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