My 1st Years
Concessions Manager
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Job Title: Concession Manager
We are delighted to be launching a brand-new My 1st Years concession at Fenwick Newcastle, and we are looking for an experienced and enthusiastic Concession Manager to join us and help make the launch a success.
As Concession Manager, you will be responsible for managing the day-to-day running of our new concession, delivering exceptional customer service, and creating a fantastic shopping experience for our customers.
Main Duties and Responsibilities
- Ensure the concession meets and exceeds sales targets
- Manage the My 1st Years concession within Fenwick Newcastle, promoting the brand and making the most of events and promotional opportunities
- Inspire, motivate, and develop your team to meet and exceed individual targets
- Identify areas for improvement and provide coaching and support where needed
- Complete operational tasks accurately, including staff rotas, payroll, and relevant reports
- Maintain high visual merchandising standards, refreshing displays as needed to attract customers
- Ensure the stockroom and concession are kept organized and presented to a high standard
- Build positive working relationships with the Fenwick team
- Report regularly to senior management
- Work as part of the sales team when required and remain flexible to the needs of the business
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Person Specification
- Previous experience in a management or supervisory retail role
- Experience within luxury, premium, or high-end retail
- Previous concession management experience is desirable
- Proven experience managing and developing a team
- Strong sales and customer service skills
- Excellent communication and interpersonal skills
- Ability to multitask, prioritize, and work in a fast-paced retail environment
- Passionate about delivering an exceptional customer experience
- Flexible and willing to get involved wherever needed
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Location
- My 1st Years Concession, Fenwick Newcastle
- This is a full-time position working 37.5 hours per week across a variety of shifts, including evenings and weekends.
- Pay: £16.30 per hour
This is an exciting opportunity to be part of the launch of a brand-new My 1st Years concession and play a key role in establishing the brand at Fenwick Newcastle.
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