MODE SEARCH Ltd.
Concessions Manager - Luxury Accessories Brand
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Job Description
Mode Search are proud to be partnering with an iconic French luxury brand renowned for its exceptional leather craftsmanship, timeless design and Parisian elegance. A globally recognised luxury brand, celebrated for its iconic handbags, leather goods and ready-to-wear collections. With a strong heritage and presence in over 80 countries, the brand continues to combine traditional craftsmanship with contemporary innovation.
Role Overview
As a Concessions Manager, you will be entrusted with overseeing the day-to-day operations of the boutique, driving commercial results, managing high performing teams, and delivering a refined and luxurious client experience in line with Longchamp’s heritage and values. You will lead and manage the concession to commercial success by inspiring and developing a high performing team, ensuring operational excellence, and delivering a world-class customer experience aligned with Longchamp’s brand identity and luxury service standards.
Responsibilities
- Lead and Develop the Team
- Recruitment
- Coaching
- Performance reviews
- Creating a positive working environment
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Deliver an Excellent Customer Experience
- Building strong client relationships
- Growing the VIP customer base
- Handling customer concerns
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Drive Sales Performance
- Achieving targets
- Monitoring KPIs
- Implementing action plans to improve results
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Plan and Review Business
- Working with management
- Reviewing performance
- Communicating priorities to the team
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Manage Daily Operations
- Scheduling
- Payroll
- Budgets
- Stock and inventory
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Ensure Compliance
- Company policies
- Security
- Loss prevention
- Operational procedures
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Maintain Visual Merchandising Standards
- Reflecting the Longchamp brand
- Delivering a premium shopping environment
Requirements
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Experience
- 5+ years' experience in luxury or premium retail
- At least 2 years in a leadership role
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Skills
- Proven leadership skills
- Ability to motivate teams and deliver strong sales and customer service results
- Strong commercial and operational knowledge
- Experience using CRM, POS, and retail management systems
- Excellent communication, problem-solving, and organisational skills
- Proactive and results-driven approach
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- Attributes
- Professional, customer-focused, and adaptable
- High levels of integrity and accountability
- Strategic mindset with strong attention to detail
- Ability to balance day-to-day operations with long-term business goals
Benefits
- Competitive salary
- Monthly and annual performance bonus
- Enhanced pension contribution
- Generous holiday allowance
- Private healthcare (after qualifying period)
- Enhanced family leave
- Staff discount
Note: Due to the volume of applications, we are unable to provide individual feedback at this stage. Successful applicants will be contacted in due course.
How to Apply
To apply, please send your CV to info@modesearch.co.uk
We look forward to hearing from you!
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