Qualities and Personal Attributes: Essential (unless noted as Desirable)

Business Generation, Execution, and/or Enablement

• Uses knowledge of the business, along with relevant systems and procedures to support others and contribute to company and client objectives in achieving their financial, business, and client goals.
• Identifies opportunities to learn more about CW commercial environment.
• Uses all available internal resources, systems, and tools to help increase team productivity.
• Uses all contact with clients as an opportunity to build a positive image of the C&W brand.
• Identifies and improves processes, systems, and work products to continually exceed internal and external client expectations.
• Identifies solutions that reduce expenses.
• Seeks assignments and welcomes challenging activities.
• Looks for new ways to differentiate CW services from the competition.
• Shows initiative in identifying, recommending, and pursuing new opportunities.

Leadership and Management

• Creates collaborative opportunities and communicates proactively with all relevant levels of the organisation to obtain and share information.
• Recognises the needs and welcomes the unique contribution and diversity of all colleagues and clients.
• Actively listens to requests from internal and external clients and provides timely assistance with careful attention to detail.
• Encourages colleagues through constructive feedback, workload management, and transfer of knowledge.
• Builds own skills by consistently pursuing growth opportunities; seeks a mentor and is willing to assist colleagues.
• Embraces change and takes action to fulfil new plans and directions set by others.
• Acts as the client and vendor relationship manager and develops client and vendor engagement.
• Takes ownership of own role and responsibilities.

Trusted Advisor and Expert

• Addresses issues/queries quickly and accurately.
• Makes informed decisions and takes responsibility for outcomes.
• Supports colleagues in meeting the client’s needs.
• Good understanding of H&S and risk awareness.
• Forecasts and evaluates commercial and financial risks together with the identification of procedures to avoid or minimize their impact.

Knowledge

• Solid educational background.
• Customer service background essential.
• Knowledge of Facilities Management processes preferable.

IT Skills, Outlook, Excel, Word.

Skill and Experience

• Be able to perform in a fast-paced environment.
• Experience in a customer-facing environment would be essential.
• Multi-site experience preferred.
• Key base experience is customer focus and empathy.
• Good administrative and organisational skills.
• Excellent communicator at all levels.
• Polite and confident telephone manner.
• Ability to multi-task and work under pressure.
• Team player – Ability to work alone or as part of a team.
• IT literate – Excel to at least intermediate level.
• Ability to prioritise workload and manage change effectively.
• Attention to detail.

Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.