Chisholm Hunter
Concierge Edinburgh
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Company Description
Salary: £12.71 per hour + bonus opportunity
Location: Edinburgh
Voted one of Sunday Times Best Places to Work for 2025 and recently announced 2026!
We are multiple award-winning jewellers supplying luxury jewellery and Swiss timepieces to our clients since 1857. We are a family run business, passionate about our exquisite products and are experts at delivering a high end, luxury customer experience which is 'A Cut Above'.
At the heart of everything we do are our HEART values - Honesty, Excellence, Accountability, Respect, and Teamwork. These guide the way we work with our clients, our colleagues, and our communities.
The Concierge will play a vital role in elevating the customer experience for our Flagship store by creating a luxury first & last impression in order for us to remain 'A Cut Above'. The Concierge will greet customers and clients, ensuring the safety and security of our store whilst always exuding warmth, energy, and enthusiasm.
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Position
Your role:
- Greet customers and clients
- Provide a 5 star-level service to all guests in the store
- Represent the Chisholm Hunter brand
- Build an initial relationship with customers
- Act as a visual deterrent
- Liaise with police and other agencies
- Assist with VIP events
- Attend special promotional events to represent the brand, and to build relationships with existing customers and prospects
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Requirements
In order to be successful, we are looking for someone with:
- SIA security certificate - highly desirable.
- Previous Concierge / Commissionaire experience in a luxury establishment
- Passion and ability to build relationships with high-end customers
- Well-presented, polite, friendly and self-assured
- Experience in Loss Prevention & retail security would be highly advantageous
Other information
What's in it for you:
- 29 days annual leave
- Tailored uniforms provided by the business
- Life Assurance
- Competitive salary based on experience
- Generous staff discount for you and your friends and family across Chisholm Hunter
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