London Medical Concierge
Concierge Executive - Patient Advocacy Team
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About London Medical Concierge
London Medical Concierge (LMC) is an ambitious, rapidly expanding healthcare concierge startup, redefining the way individuals and organisations access private healthcare.
We provide our members with expert guidance through medical pathways, connecting them with leading consultants, specialists, and wellness services whether they are using private medical insurance or self-funding. Inspired by the personalised service of a five-star hotel, our mission is simple: deliver discreet and proactive support that anticipates needs and removes complexity.
As our business continues to grow, we’re expanding rapidly across both our corporate and private client membership divisions. Our corporate offering provides businesses with the same premium concierge service trusted by our private members, giving employees direct access to support and helping the business as a whole.
Joining LMC means becoming part of a business at an exciting stage of its growth. As a close-knit and entrepreneurial team, we’re continually evolving, improving, and developing our services. Every member of our team has the opportunity to make a real impact, contribute ideas, and take on increasing responsibility as the company continues to grow.
If you’re looking to join a fast-paced business where no two days are the same, your ideas are valued, and your career can grow alongside the company, we would love to hear from you.
Job Description
Overview – Concierge Executive
Salary: £45,000-£50,000 per year
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
As a Concierge Executive, you’ll play a key role in delivering an outstanding experience for our members while supporting the continued growth of LMC.
Working closely with the CEO and wider team, you’ll help coordinate every stage of our members’ healthcare journey, liaise with hospitals, consultants, and insurers, manage day-to-day concierge operations, and help ensure every member receives a consistently high standard of service. LMC members include public figures, leaders of industry, corporate partners in private equity and banking, and discrete international clients. Alongside your core responsibilities, you’ll have the opportunity to gain valuable experience across all aspects of the business, from client relationships and operations to corporate partnerships, business development, and marketing. As LMC continues to grow, so will your skills and responsibilities.
Requirements - Concierge Executive
- Minimum of three years’ experience in private healthcare or luxury customer service.
- A genuine passion for delivering outstanding service and creating exceptional client experiences.
- Highly organised, with the ability to prioritise multiple tasks without compromising quality.
- Remains calm under pressure.
- Excellent communication skills, with a professional, warm, and confident manner.
- Strong attention to detail and proactive problem solving.
- A positive, adaptable attitude with a willingness to learn and grow alongside the business.
- Experience within healthcare or an understanding of medical terminology is advantageous but not essential.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
We know great candidates don’t always tick every box. If you’re enthusiastic, eager to learn, and excited by the opportunity to grow with us, we encourage you to apply – even if your experience doesn’t perfectly match every requirement.
Further Details – Concierge Executive
- LMC is a healthcare concierge service rather than a clinically led medical provider. This role focuses on delivering service – it is not a clinical position.
- This is a remote role. All necessary equipment, including a laptop and phone, will be provided. Candidates must be able to commute to a London office if required.
- Although you enjoy the flexibility of remote work, you will be joining a highly connected team. We work collaboratively throughout the day on Microsoft Teams in a ‘virtual office’ environment, ensuring you always feel supported and a part of the business.
Working Hours
- The Concierge Executive shift patterns are 7.5 hours per day, 5 days a week, Monday to Friday, covering opening hours 08:00-20:00.
- There is a requirement to cover weekends on rotation.
- 22 days annual leave plus bank holidays.
Job Benefits
- Private medical insurance upon successful completion of probation.
- Company mobile phone and laptop.
- Paid time off (holiday/sick pay).
- Pension plan.
- Clear diversity policy.
- Excellent opportunities for professional growth and career progression as the business continues to expand.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location