Frimley Health NHS Foundation Trust
Concierge / Front of House Support
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Job Overview
We are looking for welcoming, motivated and proactive Concierge / Front of House Assistants to join our team at the brand-new Slough Community Diagnostic Centre (CDC).
This is an exciting opportunity to be part of a modern, innovative facility that will transform access to diagnostic services for our local community in central Slough.
As the first point of contact for patients, families and visitors, you will play a crucial role in ensuring a smooth, safe and positive experience within the CDC. You will work closely with clinical and operational teams to support patient flow and uphold the highest standards of customer service.
This role forms part of the NHS 10-year plan to bring healthcare closer to the community, offering earlier diagnosis, supporting neighbourhood health initiatives, improved outcomes and a better patient experience.
It is an exciting time to join the team as we develop new ways of working in a state-of-the-art environment.
Main Duties of the Job
Clinic Support Function
- To develop and maintain effective working relationships with all Trust staff to provide an accurate, efficient, professional and seamless service to patients and visitors.
- To check patient demographics are correct and amend or update details on EPIC when necessary, in accordance with standards set by Information Governance.
- Coordinate with administrative and clinical staff to ensure efficient patient flow.
Reception Function
- Greet and welcome patients, visitors, and staff in a professional and friendly manner, directing the patient to the appropriate area.
- Encourage patients in a polite manner to use self-check in machines where applicable, assisting as appropriate, using Epic and ICE systems.
- Provide clear directions and support for patients navigating the centre.
- Offer reassurance and assistance to anxious or vulnerable patients.
- Maintain a clean, organised and safe reception and waiting area.
- Deal with patients in a polite and respectful manner complying with their requests where possible and where it is not possible to deal with them with dignity and respect.
- Communicate with visitors who may speak little or no English and may be in pain or distressed, ensuring their culture is respected.
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Working for our Organisation
Visa Sponsorship
This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Detailed Job Description And Main Responsibilities
For further information regarding the detailed job description and main responsibilities, please refer to the attached job description and person specification documents.
Person Specification
Experience
Essential Criteria
- Previous reception duties
- Experience in a customer service or patient-facing role.
Desirable Criteria
- Experience working in the NHS or a healthcare setting
Skills and Knowledge
Essential Criteria
- Flexible - able to work on own initiative and within a team
- Ability to prioritise work and adapt to changing circumstances
- Ability to work without supervision
- Good IT skills
- Good customer service skills
- Organisation skills
- Able to communicate clearly and effectively with a wide range of people
Desirable Criteria
- Basic understanding of confidentiality and data protection
Qualifications
Essential Criteria
- Good general education to GCSE standard or equivalent.
Special Requirements
Essential Criteria
- Willing and able to work a range of shifts, including evenings and weekends, as required.
Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.
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Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.
We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.
We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on-site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.
Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.
Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.
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