Glasgow Marriott Hotel
Concierge & Guest Experience Host
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Be the Warm Welcome — and the Fond Farewell
At Glasgow Marriott Hotel, we believe the best guest experiences are created by people who genuinely care.
As our Concierge & Guest Experience Host, you’ll be one of the first friendly faces our guests see and one of the last they remember. From a warm welcome at arrival to those final “have a safe journey” moments, you’ll help make every stay feel personal, effortless and memorable.
You’ll know where to find the best of Glasgow — or be curious enough to find out. Whether it’s recommending a hidden gem, securing a last-minute restaurant booking, arranging transport, celebrating a special occasion or simply knowing the perfect place for a great coffee, you’ll be the person guests turn to.
This is a role for someone who loves people, thrives on variety and takes pride in making a difference. It’s about anticipating needs, creating connections and turning great service into genuine guest experiences.
What You’ll Be Doing
- Create a warm, confident and genuinely welcoming arrival experience for every guest.
- Be a knowledgeable and enthusiastic ambassador for Glasgow, sharing personalised recommendations for restaurants, attractions, events, shopping, nightlife and local experiences.
- Handle guest requests with energy and initiative — from transport and reservations to celebrations, experiences and those unexpected last-minute asks.
- Make every interaction feel personal, professional and effortless, whether you’re welcoming a returning guest or helping someone discover Glasgow for the first time.
- Keep the lobby and Concierge area polished, organised and welcoming throughout the day.
- Work closely with Front Office and wider hotel teams to create a seamless guest journey from arrival through to departure.
- Use your initiative to resolve challenges quickly and positively, knowing when to take ownership and when to bring in the right colleague.
- Build strong relationships with guests and colleagues, creating memorable moments that go beyond expectations.
- Share your knowledge and experience with new team members and contribute to a positive, inclusive team culture.
- Represent the Glasgow Marriott Hotel with pride, professionalism and genuine Scottish hospitality.
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What We’re Looking For
We’re looking for personality, curiosity and a genuine passion for people.
You’ll Ideally Have
- Previous experience in Concierge, Guest Services, Front Office, Reception or another customer-focused hospitality or tourism role.
- A strong knowledge of Glasgow and its surrounding areas — or the enthusiasm and curiosity to become a local expert quickly.
- A warm, confident communication style and the ability to connect naturally with a wide range of guests.
- Excellent organisation skills and the ability to stay calm, focused and positive when things get busy.
- A proactive approach — you see what needs doing and get on with it.
- The confidence to work independently while being a supportive and collaborative team player.
- A genuine passion for creating memorable guest experiences.
- A flexible approach to working across a hotel environment, including weekends and varying shift patterns.
Most importantly, you’ll care about how people feel. You’ll take pride in the small details, enjoy making someone’s day better and understand that exceptional hospitality starts with genuine human connection.
What’s In It For You?
We believe taking care of our guests starts with taking care of our people.
As part of the Glasgow Marriott Hotel team, you’ll have access to a range of benefits and opportunities, including:
- Marriott employee hotel rates with discounted stays across 10,000+ Marriott hotels worldwide.
- Friends & Family rates on hotel stays and dining.
- Free meals while on shift and complimentary staff parking.
- Free use of our onsite Leisure Club, including gym, pool and leisure facilities.
- Access to wellbeing, wellness and mental health support.
- Learning and development opportunities to help you build your skills and progress your career with Marriott.
- Access to a range of retail, lifestyle and everyday discounts through our colleague perks platform.
- The opportunity to work within a global hospitality brand while being part of a close-knit team here in Glasgow.
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Welcome to Glasgow Marriott Hotel
Located in the heart of Glasgow’s city-centre financial district, the Glasgow Marriott Hotel has recently undergone a full, design-led transformation.
Our hotel features 303 beautifully refurbished bedrooms, a vibrant and social lobby, the contemporary Cast Iron Grill, and upgraded leisure facilities including a modern gym, indoor pool, spa, sauna and steam room.
We’re proud to have been recognised as Scotland’s Best 4-Star Hotel – West at the recent Prestige Awards, reflecting our commitment to delivering exceptional experiences in a stylish and welcoming environment.
With the SEC, OVO Hydro and Buchanan Street all within easy reach, our location puts guests at the centre of everything Glasgow has to offer — and gives you the perfect opportunity to become their go-to local expert.
We’re also committed to creating a more sustainable future and a workplace where people can belong, grow and thrive.
Ready to make every welcome memorable?
If you’re passionate about people, proud of Glasgow and excited by the opportunity to create experiences guests will remember, we’d love to hear from you.
Join Glasgow Marriott Hotel and help us make every stay feel a little more personal.
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