Personalised itinerary planning

• Create and coordinate bespoke itineraries, arrangements and activities, including airport transfers, ski passes, private and/or group ski lessons, après-ski activities, dining reservations, massages and childcare, upselling through our key partners.
• Liaising with guests, PAs and third party OTAs to make all the pre-arrival arrangements for the guest’s holiday - with a particular focus on commissionable revenue-generating extras.
• Input detailed clear information onto our CRM platform, in order to prepare detailed itinerary documents to be sent to guests and property managers prior to travel.

Supplier and Partner Relationships

• Maintain strong relationships with suppliers to maintain the best experiences and services for guests and to ensure high standards are consistently met.

Team Collaboration

• Ensuring our team in Verbier has all the required information to provide the best experience for our guests when they arrive - working closely with our in-resort concierge managers, chalet managers, chefs and our logistics team.
• Provide detailed handovers to the on-site team to ensure a smooth transition from pre-arrival planning to on-site service.

Administrative Duties

• Upselling and cross-selling.
• Preparing quotes and confirming reservations for individual and group arrangements.
• Maintain accurate records of guest preferences, requests, and special arrangements.
• Prepare detailed reports on pre-arrival activities and guest satisfaction metrics.
• Know our properties, Verbier and our key partners’ service like the back of your hand; including updating service and pricing information internally.

Preferred Experience and Qualifications

• Experience in luxury hospitality
• Knowledge of Verbier, and the ski industry
• Exceptional organisational abilities
• Strong communication skills
• Experience using Hubspot or another CRM system
• Excellent written and spoken English; French is an advantage.