Ringley Fire Consultancy
Concierge wimbledon
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The concierge is the first point of contact for all residents, visitors, and contractors. They must be professional in manner and appearance at all times and available to assist residents, visitors, and contractors with any enquiries they may have.
Concierge Wimbledon Role Overview - What Does a Concierge Wimbledon Do?
Main Duties and Responsibilities
- To meet and greet all residents, visitors, contractors in a courteous and professional manner at all times
- To act as the first point of call for all incoming telephone, intercom, email, and face-to-face enquiries, responding to queries
- To receive parcels and packages on behalf of residents who are not at home to accept them
- To log all parcels, packages, keys (anything that is handed in to the concierge office)
- To hand over parcels, packages, keys (and other logged items) to residents when they come to collect from the reception (asking for ID where resident unknown or for written authority from resident if a third party is coming to collect the item on their behalf);
- To log all resident written instructions under the relevant apartment number
- To request all verbal instructions from residents to be made in writing (email) and logged under the appropriate apartment number
- To ensure all new residents complete a Registration Form, providing names and contact details of all those living in the apartment for entry
- To enter new resident (tenant) details under the relevant apartment number profile. Email new resident(s) their login details and Welcome Letter outlining site rules
- To programme door entry fobs and enter the telephone number on door entry intercom panels (where applicable)
- To forward any resident complaints, breach of leases (i.e. subletting, loud noises, pets) to the Property Manager;
- To perform end of shift parcel and key audits. Resolving any discrepancies before the end of your shift
- To perform weekly fire alarm, lift alarm, and other regulatory tests and inspections. Report any issues to the Property Manager and log/file records for inspection purposes
- To be familiar with the site fire activation and evacuation procedures and evacuation points
- To ensure the effective communication of site issues and events to colleagues (and temporary staff) by producing/updating the Handover Notes & Instructions at the end of your shift.
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What Do I Need to Do to Become a Concierge Wimbledon - Candidate Requirements
General
- To comply with company email, telephone, and internet policy and procedures;
- To adhere to company dress/uniform code/policy, to be smart and tidy at all times while on duty
- To comply with all health & safety and personal protective equipment requirements of the site
- To contact the local police station immediately in the event of any suspicious behaviour or the non-emergency number 101 as applicable. You should ensure that the telephone number of the local police station is readily available and in emergencies dial 999 and make note of the police reference number for site reference and reports
- Under no circumstances is alcoholic drink to be consumed during your working shift. This includes any lunchtime or break period. In addition, smoking is not permitted in the building and anywhere else in the development except the designated areas.
- Health and Safety is of paramount importance. Do not take risks. You must never put yourself, a colleague, contractor, resident, or visitor in a dangerous position. All areas of risk must be labelled, sealed off, and suitable warnings put up. All incidents should be reported to the Property Manager and your Account Manager.
- If contractors attend site and you are unhappy with the manner in which they are working and believe it presents a hazard, then they must be politely told to stop work and you must inform the Property Manager.
- You must not undertake private jobs for the residents. The Employers Liability insurance only covers you whilst you are carrying out your duties in the building, you are therefore not insured to carry out any additional private jobs.
- To complete any other requests as directed by the Account Manager or Managing Agent
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Salary Range for Our Concierge Wimbledon Located in London
Concierge Wimbledon Roles Within the Site Security/Concierge at RISSS
Joining our Staffing Provider Solutions business means becoming part of a fast-growing, ambitious company that is reshaping the future of workforce solutions. In just three years, we have seen consistent year-on-year growth, driven by our commitment to innovation, quality, and excellence in service. Our rapid expansion is a testament to the trust we’ve earned in the market, and every new team member plays a vital role in building on this momentum. We pride ourselves on equipping our people with the very best tools in the industry. From cutting-edge recruitment and data platforms to seamless management systems, our market-leading technology empowers employees to work smarter, not harder. Whether you're client-facing or working behind the scenes, you'll benefit from streamlined workflows, real-time insights, and the flexibility to deliver your best, every day. Looking ahead, our vision is bold and exciting. We have strategic plans in place to scale further, explore new markets, and continuously invest in both our people and platforms. For employees, this means real opportunities for personal growth, career progression, and being part of a forward-thinking team that values fresh ideas and collaboration. If you're seeking a dynamic, modern environment where your contribution truly matters, there's no better time to join us.
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