Transport for Wales
Conductor Manager (0755)
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The Role
Our Train Managers are playing a central role in TfW's vision to transform transport in Wales. As such, the Train Manager Leadership Team is currently looking for engaging, motivated and exceptional people managers to lead teams of Train Managers through and beyond this transformation.
Role Responsibilities
- To manage a team of Train Managers, in support of the Conductor Performance Manager, through the competency management systems relating to safety responsibilities, including the delivery of high standards of on board customer service and train running performance.
- Ensure that safety and operational competencies of staff are maintained through the application of the competency process & company procedures.
- Undertake timely and comprehensive investigations relating to train safety incidents, customer and staff accidents, major delays and cancellations, taking appropriate follow up actions as required.
- Provide front line leadership to ensure the Company's customer service standards and requirements are always upheld and promoted via constant feedback, review of data, on the job coaching and other means, as appropriate.
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Who We're Looking For
- Knowledge and application of all relevant rules, working practices, operational standards and procedures for Conductors.
- Understanding of traincrew rostering, conditions of service, welfare procedures, revenue equipment, personal presentation requirements and depot facility management.
- Strong people management skills in evidence, including coaching for performance as well as managing discipline and grievance handling.
- Operational experience as a Conductor and knowledge of Transport For Wales traction and rules.
- Leaders who are engaged, pro-active and visible.
Welsh Language Skills
While not essential for this role, Welsh language skills would make a great addition to your application.
TfW support anyone who wants to learn Welsh or improve their skills. We offer online learning, classroom courses and funding attendance at local community courses.
Equal Opportunities
We're changing the way the transport industry looks. By celebrating and embracing differences, we're building a workforce that represents Wales. We need talented people from all backgrounds and cultures to bring their perspectives and experiences. Diverse teams make better decisions and drive innovation. Join us in transforming the way Wales travels.
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Who We Are
Transport for Wales is changing the way Wales travels, making sustainable transport the first choice. We're building a multimodal integrated transport network called the T Network, making it easier for people to travel by train, bus, walking, wheeling and cycling.
Next steps
See attached Job Description for further details and how to apply. If you want to find out more about what we're doing in Wales, see our Annual Report.
We're a Disability Confident Leader. Let us know about any reasonable adjustments you may need in the recruitment process and as part of the role if you are successful.
This advert will close at 23:59 on the day of the application closing date stated above. However, we reserve the right to close this vacancy early if we receive enough applications. We encourage you to submit your application as early as possible.
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