Sopwell House
Conference & Banqueting Floor Manager
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Conference & Banqueting Floor Manager
Full-time position, 45 hours
£31,950 per annum plus service charge
Your country home away from home, nestled within 12 acres of picturesque Hertfordshire countryside. Sopwell House is a five-star luxurious, family-owned Georgian country house hotel offering timeless elegance and modern comfort. We're proud to be a place where exceptional service is delivered with warmth, pride and purpose.
At Sopwell House, we live by our Vision, Purpose and Values.
We are dedicated to creating a world of 'Perfect Contentment' for both our team members and guests alike, 'Spreading kindness one act at a time' along the way. Our team pride themselves on 'Performing with Drive and Serving with Soul' in everything we do.
Your role in our family:
- Lead, brief and support the Conference & Banqueting team to deliver exceptional service across conferences, weddings and special events
- Allocate duties, oversee performance and provide training, feedback and guidance to maintain consistently high standards
- Oversee the setup and delivery of events in accordance with Banquet Event Orders, client requirements and hotel standards
- Act as the main operational contact for clients, coordinating closely with the Events, Kitchen and wider Food & Beverage teams
- Support banqueting bar operations, including beverage ordering, stock rotation, stocktake preparation and maintaining clean, organised bar areas
- Ensure cash handling, billing, banking and shift handovers are completely accurately and communicated effectively
- Maintain excellent standards of cleanliness, organisation and presentation throughout all Conference & Banqueting areas
- Take responsibility in the absence of senior managers and ensure all health and safety, food hygiene, licensing and company procedures are followed
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What we're looking for:
- Previous experience in a Conference & Banqueting supervisory or management role is essential
- Previous banqueting bar experience, with knowledge of beverage service, stock control and cash-handling procedures
- Experience leading, training and motivating a team within a busy events environment
- Excellent organisational and communication skills, with confidence liaising directly with clients
- A hands-on, guest focused approach, with strong attention to detail and the ability to remain calm under pressure
- Flexibility to work early mornings, evenings, weekends and bank holiday in line with business needs
The best bit:
- Learning and Development: Access our digital learning platform, and various courses to enhance your knowledge and skills
- Health & Wellbeing: Benefit from our interactive health and wellbeing platform and Employee Assistance Program
- Health care cash plans: Take advantage of our Health Care cash plans benefits, including 24-hour access to a GP
- Discounted food and beverage, accommodation and spa for you and your family
- Discounts on Spa treatments and Spa days in our award-winning Cottonmill Spa
- Discount on Spa products
- Refer a Friend Scheme: earn up to £1,000 referral fee when you recommend someone to work with us
- Preferred Hotel Group discounted global hotel rates
- Free staff meals and parking
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Equal Opportunities
We're committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at tamanager@sopwellhouse.co.uk
Right to Work
Applicants must have the legal right to live and work in the UK. Proof of documentation will be required in line with the Asylum and Immigration Act 1996
Next Steps
If you're shortlisted, we'll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to the hotel for an in-person interview.
We review applications as they come in, so apply early to avoid missing out. We may close the role once we've found the right person. Please be advised that if you have not received a response within 14 days, please assume that your application has not been successful on this occasion.
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