Eastlands Venue Services Limited
Conference & Event Manager
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Department: C&E Salaried
Location: Etihad Stadium
Description
The Conference & Event Manager is responsible for the planning, coordination, and operational delivery of conferences, corporate events, private functions, and hospitality experiences across the venue. Working closely with clients and internal teams, the role ensures every event is delivered safely, efficiently, and to the highest standards of guest experience while supporting the commercial objectives of the business.
The successful candidate will manage the full event lifecycle, from initial planning and client engagement through to operational delivery, post-event evaluation, and continuous improvement.
Day To Day Key Responsibilities
Event Planning & Coordination
- Manage a portfolio of conferences, meetings, corporate events, exhibitions, dinners, and private functions.
- Coordinate event requirements with clients, internal departments, and external suppliers.
- Produce detailed event briefs, function sheets, room layouts, and operational plans.
- Conduct client meetings, planning sessions, and venue site visits.
- Ensure event spaces are prepared and presented to the highest standards.
Event Operations
- Lead the operational delivery of conferences and events from set-up through to completion.
- Act as the primary point of contact for clients throughout their event.
- Monitor service delivery and guest experience, ensuring operational excellence.
- Resolve operational issues quickly and professionally.
- Conduct post-event debriefs and identify opportunities for continuous improvement.
Client & Stakeholder Management
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- Build strong relationships with clients, suppliers, and internal stakeholders.
- Provide professional advice and recommendations throughout the planning process.
- Ensure client expectations are understood, managed, and exceeded wherever possible.
- Support repeat business through exceptional customer service.
Team Leadership
- Lead, motivate, and develop Conference & Events Supervisors, Coordinators, and casual event teams.
- Support recruitment, onboarding, and training of event colleagues.
- Deliver pre-event briefings and ensure clear communication of responsibilities.
- Foster a collaborative, service-led culture across the team.
Commercial & Financial Management
- Manage event budgets and support achievement of revenue targets.
- Monitor event costs, forecasting, and invoicing.
- Identify opportunities to improve operational efficiencies and maximize profitability.
- Support the development of new event packages and guest experiences.
Health, Safety & Compliance
- Ensure all events are delivered in accordance with company policies and legal requirements.
- Complete risk assessments where required.
- Maintain compliance with health & safety, food safety, licensing, and venue procedures.
- Promote safe working practices across all event teams.
Essential
Skills, Knowledge & Expertise
- Proven experience managing conferences, corporate events, hospitality functions, or large-scale events.
- Strong organizational and project management skills.
- Excellent communication and stakeholder management abilities.
- Experience managing multiple events simultaneously.
- Demonstrable leadership and people management experience.
- Strong commercial awareness with experience managing budgets.
- Ability to make effective decisions under pressure.
- Exceptional attention to detail.
- Flexible approach to working evenings, weekends, and event days.
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Desirable
- Experience within a stadium, arena, hotel, conference centre, or large events venue.
- Qualification in Events Management, Hospitality Management, Business Management, or a related discipline.
- Experience using event management systems such as Priava, Delphi, Momentus, or similar.
- Personal Licence Holder certification.
- Food Safety and Health & Safety qualifications.
Why Join Us?
- Private Medical Insurance (Vitality) – including Virtual GP access and rewards
- Group Life Assurance – 4x salary paid to your nominated beneficiary
- Birthday Day Off – an extra day to celebrate
- Complimentary Meals on Shift – breakfast, lunch, fruit, and hot drinks
- Employee Assistance Programme & Wellbeing Platform – including counselling support
- Company Pension Scheme
- Generous Holiday Allowance – plus bank holidays
- Career Development Opportunities – with progression across the campus
Eastlands Venue Services Ltd is committed to protecting your personal data. Information provided will be used for recruitment purposes only and handled in accordance with the UK GDPR and our Candidate Privacy Notice. Candidate data is retained for 18 months unless you request removal sooner. For details, contact talent@eastlandsvsl.com.
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