FDM Group
Configuration Analyst
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FDM Configuration Analyst Role
FDM is a global business and technology consultancy seeking a Configuration Analyst to work for our client within the Financial Services sector. This is initially a 6-12 month contract with the potential to extend and will be a hybrid role that will be based in Edinburgh.
About the Role
Our client is seeking a highly organised and detail-oriented Configuration Analyst to support and maintain our Configuration Management Database (CMDB) and Configuration Management processes.
This is an excellent opportunity for someone with experience in ServiceNow, IT Service Management (ITSM), Asset Management, or Configuration Management who enjoys working with data, improving processes, and helping ensure technology information remains accurate and trusted across the organisation.
Working closely with teams across Technology Services, you will play a key role in maintaining the quality and integrity of Configuration Item (CI) data, supporting ServiceNow CMDB administration, service mapping activities, governance processes, and continual service improvement initiatives.
Responsibilities
- Maintaining and administering Configuration Items (CIs) and CI relationships within the ServiceNow CMDB.
- Ensuring the accuracy, completeness, and integrity of configuration data.
- Performing regular audits, reconciliations, and data quality reviews.
- Identifying and resolving duplicate, stale, or inaccurate CI records.
- Supporting ServiceNow Discovery and Service Mapping activities.
- Assisting with CMDB integrations and data ingestion processes.
- Supporting adoption of the Common Service Data Model (CSDM).
- Producing CMDB reporting, dashboards, and data quality metrics.
- Supporting Change, Incident, Problem, Asset, Risk, Security, and Service Management teams with accurate configuration data.
- Analysing the impact of changes on technology services and infrastructure.
- Investigating and resolving configuration data discrepancies.
- Contributing to process improvements and CMDB maturity initiatives.
- Supporting internal and external audit requirements relating to Configuration Management.
- Maintaining documentation, procedures, and working instructions.
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About You
- Experience working within an IT Service Management (ITSM) environment.
- Experience administering or supporting a CMDB, ideally within ServiceNow.
- Knowledge of the Common Service Data Model (CSDM).
- Understanding of Configuration Management principles and ITIL best practices.
- Knowledge of Configuration Items (CIs), CI relationships, and service dependencies.
- Strong analytical and problem-solving skills.
- Excellent attention to detail and commitment to data quality.
- Experience producing reports and analysing data trends.
- Strong stakeholder engagement and communication skills.
- Ability to work collaboratively across technical and business teams.
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About Us
FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK ‘Best Employer’.
Diversity and Inclusion
FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.
Why Join Us
- Career coaching, mentoring and access to upskilling throughout your entire FDM career
- Assignments with global companies and opportunities to work abroad
- Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field
- Annual leave and workplace pension
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