Sixty | sixtylearn.com
Conflict Management, Personal Safety & Communications Trainer: Subject Matter Expert
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Location: Remote Type: Temporary Contract Salary: £300 per day Start date: Immediate start available (Aug - Oct)
Overview
We are seeking an experienced Conflict Management, Personal Safety and Communications Trainer to work with our team on a temporary consulting basis.
The role involves supporting the design of digital training simulations for frontline railway professionals. These will focus on de-escalating challenging situations, communicating clearly under pressure, using safety-critical communication techniques, and delivering effective passenger announcements.
What you’ll do as an SME
- Draft relevant content and training guides, drawing on your knowledge, experience, and industry best practice.
- Develop realistic scenarios covering conflict management, personal safety, safety-critical communication, and passenger announcements.
- Define what good performance looks like, including learner evaluation criteria and common mistakes.
- Provide practical guidance on repeat-back, clear communication, and maintaining accuracy in high-pressure situations.
- Review scripts, learner responses, and digital training materials for accuracy and realism.
- Act as a subject matter expert, helping our team design effective digital learning experiences.
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Essential requirements
- Recent and extensive experience designing or delivering conflict management and personal safety training.
- Practical knowledge of safety-critical communication and clear communication under pressure.
- Experience within the railway sector, including station, onboard, operational, or customer-facing environments.
- Knowledge of effective passenger announcement principles.
- Recognised qualification in education, training, or an equivalent area.
- Willing and able to write detailed training guides and realistic scenarios from scratch.
- Strong written and verbal communication skills.
- Proficient with Microsoft 365.
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Desired requirements
- Experience designing new or bespoke training programmes.
- Knowledge of railway communication standards, repeat-back processes, or operational procedures.
- Experience designing scenario-based or digital learning.
- Experience supporting competence assessment or training accreditation.
More about Sixty
We are a small, high-growth edtech start-up on a mission to change how learning is approached and how frontline teams are engaged.
We build mobile-first, immersive, and AI-driven learning experiences that allow people to practise important workplace conversations and decisions.
Closing remarks
We are looking for an immediate start to help us bring innovative railway training simulations to life. There may be potential for further work after this contract ends.
We have another position open for a similar SME role: Passenger Support, Safeguarding, VAWG & Mental Health Trainer.
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