Pontoon Solutions
Connections Contract Manager
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Connections Contract Manager (Levels 6-8)
Salary: £42,781 - £60,046 per annum (depending on experience and level)
Location: Warwick, Wokingham or Glasgow (Hybrid, 1-2 days in the office per week)
Contract Length: 6 Months with potential for extension or temp to perm.
About the Role
An exciting opportunity has arisen for a Connections Contract Manager to join NESO's Connections Operations team. You will play a pivotal role in supporting customers through the connection process for generation and demand projects connecting to Great Britain's electricity network.
Key Responsibilities
- Manage customer contracts and agreements throughout the project lifecycle.
- Act as the primary contact for customers, handling queries, challenges, complaints and case management activities.
- Identify, assess and mitigate contractual, commercial and operational risks.
- Resolve complex customer and commercial issues through effective problem solving and stakeholder engagement.
- Build strong relationships across customers, project teams and wider stakeholders.
- Ensure contractual obligations, governance requirements and key milestones are achieved.
- Support multiple projects and priorities within a regulated environment.
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Essential Experience
- Proven Contract Management experience, including management of customer agreements.
- Experience working within a regulated environment.
- Strong commercial awareness with experience resolving commercial issues.
- Excellent stakeholder management skills across multiple projects or portfolios.
- Experience handling customer complaints, escalations and case management activities.
- Demonstrable problem-solving skills with evidence of delivering positive customer outcomes.
- Ability to identify, assess and manage risks effectively.
- Strong communication, negotiation and relationship-building skills.
How to Apply
Ready to embark on this exciting journey? Click the 'Apply Now' button and submit your resume along with a brief cover letter outlining your relevant experience and why you would be the perfect fit for our team. We can't wait to meet you!
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Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
We use generative AI tools to support our candidate screening process. This helps us ensure fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
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