British Airways
Consent Management Executive
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A career without limits
As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.
It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.
This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.
So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.
We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.
The role: Consent Management Executive
Every customer interaction matters. As a Consent Management Executive, you'll help make sure our customers' choices and preferences are accurately managed across British Airways' digital channels, marketing platforms and customer journeys.
Working within our Commercial team, you'll play a key role in helping us deliver trusted, relevant customer experiences while supporting compliance with privacy and data requirements. You'll collaborate with teams across Marketing, CRM, Digital, Legal and Data Governance, helping ensure customer consent is respected every step of the journey. Sound like something you'd enjoy? We'd love to hear from you!
What You'll Do
- Support the management of customer consent and preference records across multiple channels.
- Maintain consent configurations, preference centre content and customer-facing forms.
- Partner with CRM, Marketing and Digital teams to ensure customer journeys use the correct consent settings.
- Perform data quality checks and help identify and resolve issues.
- Reconcile consent data across CRM, loyalty, marketing and customer data platforms.
- Support the administration of cookie consent and tracking preference tools across web and mobile channels.
- Carry out checks to ensure customer communications align with recorded preferences.
- Produce reporting and insights for stakeholders.
- Maintain operational documentation, process guides and consent workflows.
- Provide support and guidance on consent-related queries and privacy requirements.
- Assist with audit activity, regulatory reporting and privacy assessments.
- Contribute to continuous improvement initiatives that enhance customer trust and data quality.
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What You'll Bring To British Airways
You're naturally curious, detail-focused and always looking for ways to improve how things work. You enjoy working with different teams, communicating clearly and turning complex information into something simple and actionable. You'll bring a proactive approach, strong organisational skills and a genuine passion for delivering the right outcomes for our customers. Most importantly, you'll understand that trust matters and you'll help us protect it every day.
Your Experience
- Experience working with business and technology teams in a complex environment.
- Strong attention to detail with the ability to identify risks, gaps and process improvements.
- Experience supporting compliance activities, evidence collection or audit preparation is desirable.
- Experience managing multiple priorities and engaging with a variety of stakeholders.
- Ability to work in a structured way while delivering high-quality outcomes to deadlines.
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What We Offer
We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.
From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.
We never stand still, and we don’t expect our people to either.
Inclusion & Diversity
At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.
Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
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