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Position Summary
The Consultant provides essential support to corporate clients by managing employees relocating for international assignments. The GAC serves as the primary point of coordination for assignees, ensuring effective delivery of assignment management services in line with international policies and procedures.
Key Responsibilities
Relocation & File Management (60%)
- Oversee delivery of assignment management services, including:
- Policy counseling
- Destination services
- Household goods shipping
- Immigration support
- Departure services
- Expense management
- Interpret client international assignment policies and provide tailored guidance to assignees
- Provide ongoing consultation throughout the assignment lifecycle
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Supplier & Stakeholder Coordination (20%)
- Collaborate with internal teams to ensure seamless assignee experience
- Manage Global Certified Provider communications and ensure service quality
Client Communication & Support (10%)
- Act as liaison with client HR contacts on assignment-related matters
- Support exception management and provide policy recommendations
- Deliver status updates and proactively address issues
Other Responsibilities (10%)
- Perform additional duties to support Manager, Client, and Assignees
Qualifications & Skills
Minimum:
- 2+ years of relocation experience OR
- 3+ years of customer service experience
- Knowledge of international assignment management and global business practices
- Strong problem-solving skills with ability to work independently
- Excellent written and verbal communication skills
- Strong organizational and multitasking ability
- Ability to meet deadlines in a fast-paced environment
- Strong interpersonal and presentation skills
- Proficiency in MS Office (Word, Excel, PowerPoint, Outlook)
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Preferred Skills
- Overseas work or living experience
- Additional language proficiency
Education Requirements
- High school diploma (required)
- Bachelor’s degree (preferred)
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