Hyatt
Consultant, Brand Health Accountability (12-Month Contract) (m/w/d)
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Organization- Regional Office - EAME
Summary
Who We Are
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues.
As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences and jobs into careers.
Your Role
As a Brand Health Accountability Consultant, you will support the global execution of Hyatt’s Accountability programs, with a particular focus on the EAME region. Your work will span key initiatives including the Focused Improvement Program, Brand Protection Program, Brand Compliance Program, Quality Assurance and Renovation policies.
In this role, you will collaborate across Owner Relations, Operations, Brands, Learning & Development, Communications, Finance and Legal to support consistent, effective and defensible execution of Hyatt’s Accountability programs. You will also contribute to the strategic direction of Hyatt’s Accountability infrastructure, helping identify opportunities to evolve policies, strengthen interventions and ensure programs can scale effectively across Hyatt’s growing portfolio.
- Contract: This is a 12-month fixed-term contract.
- Location: This position is based in either Germany, Spain or the UK. The successful candidate must have the legal right to work in the European Union or in the UK.
Your Responsibilities
- Support the day-to-day administration and execution of Hyatt’s Accountability programs by monitoring performance, managing communications, tracking progress and identifying opportunities to strengthen program effectiveness, compliance and reward structures.
- Develop and deliver clear, impactful communications for a variety of audiences, including hotel operators, owners, cross-functional partners and senior leadership. Create presentations, training materials, workshops and executive updates that translate complex information, data and processes into actionable insights.
- Support the EAME region by coordinating accountability-related training initiatives, serving as a key resource for program inquiries and supporting the Accountability mailbox to help ensure timely responses and issue resolution.
- Partner directly with owners, operators and Hyatt leaders, both virtually and in person, to support participation in the Brand Protection Program. Communicate expectations, provide guidance, monitor progress and help drive successful program outcomes, including hotels’ successful exit from the program.
- Support the growth and integration of Hyatt’s emerging franchise portfolio within EAME, serving as a primary resource for Portfolio Health programs and initiatives. Help drive adoption of the Owner/Operator Survey, Recognition, Quality Assurance, Focused Improvement Policy, HySat Goal Setting and Scorecard tracking, Brand Protection Program, Brand Compliance Program and Renovation Policies.
- Partner with EAME Finance, Legal and Communications teams to evaluate the expansion, integration and communication of Accountability programs and related initiatives.
- Manage multiple projects simultaneously, balancing competing priorities, deadlines and stakeholder needs while maintaining speed, accuracy and strong attention to detail. Coordinate effectively across teams to keep initiatives moving forward.
- Serve as a strategic thought partner by identifying trends, emerging risks and opportunities for improvement. Develop recommendations that support business goals, operational performance and the long-term success of Hyatt’s Accountability programs.
- Represent Global Brand Health Accountability in meetings, presentations and cross-functional initiatives, serving as a trusted resource and subject matter expert.
- Demonstrate a commitment to Hyatt’s core values and take on additional duties and responsibilities as business needs evolve.
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Qualifications
Your Qualifications & Experience
- Extensive global hospitality experience, with a strong understanding of hotel operations and the complexities of working across markets and regions.
- Significant experience working within franchise operations and partnering effectively with owners, operators and cross-functional stakeholders.
- Demonstrated project and/or vendor management experience, with the ability to manage complex initiatives, competing priorities and multiple stakeholders.
- Proven experience managing global operational processes, including governance, established rules and processes, performance measures, documentation, rewards and consequences.
- Previous people leadership or supervisory experience.
- Bachelor’s degree or equivalent.
- Fluency in Spanish is preferred; fluency in German is a plus.
- Experience working across multiple operating regions—such as the U.S., Latin America, Western or Eastern Europe, the Middle East or Asia Pacific—is an advantage.
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How We Care For Our People
What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong.
We’re proud to offer the following benefits:
- Annual allotment of complimentary stays at Hyatt hotels worldwide
- Attractive colleague, friends & family hotel rates globally
- Flexible work arrangements to support work–life balance
- Access to a wide range of learning and development opportunities through Hyatt’s myLearning platform
- Tuition reimbursement to support your continued education and long-term career growth
We Welcome You
Research shows that individuals tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.
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