Konecta Team for Coca-Cola
Consumer Care and Engagement Coordinator - Danish & English
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Job Opportunity: Consumer Care & Engagement Management
About the Role
Join the dynamic field of Consumer Care & Engagement Management with an exciting opportunity offered by Konecta, a dynamic and innovative Consumer Support & Service global firm. Work remotely with our European wide team and provide top-tier support to our client Coca-Cola in European markets. We are the voice of the brand and act as primary contact with consumers to answer their requests regarding promotions, new products, or quality issues.
Location and Contract
- Location: UK
- Languages: English (fluent) and Danish (Fluent)
- Contract: Permanent 37.5h a week, full time, Hybrid
- Focusing on: GB and Danish Markets
- Hours: 8h a day, 5 days a week, between 09:00 - 17:00
- Workdays: Hybrid, with 1 day in the office (Near South Quay/ Canary Wharf)
Responsibilities
- Answer consumer questions and requests regarding a variety of topics.
- Provide exceptional customer support to clients through various channels (mainly email or online messages).
- Collaborate with the customer support team to resolve issues and improve service.
- Assist in identifying and implementing service improvement initiatives.
- Foster a collaborative team environment focused on excellence in customer interactions.
- Support in documenting and presenting customer support strategies and outcomes.
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Ideal Candidates
- Professionals with a degree in Business, Communications, or a related field.
- A first experience as a customer support specialist or in Social Media Community Management with a strong interest in client relations and service excellence.
- Effective communicators adept at understanding and resolving customer issues.
- Team players who thrive in collaborative environments.
- Detail-oriented individuals excelling in fast-paced, service-driven settings.
- Enthusiastic learners committed to advancing their customer support skills.
- Proficiency in customer support tools and software such as Sprinklr is highly valued.
- Fluent level of English and Danish is essential.
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Benefits
- Work with a dynamic and innovative global firm.
- Be part of an amazing team tasked to drive the consumer experience strategy and transformation for Coca-Cola.
- Agile work environment with exciting projects and flexibility.
About Konecta
Konecta Customer support Team is dedicated to exclusively support the consumer experience strategy of its client Coca-Cola. You will be employed by Konecta who will be responsible for all aspects related to the employment contract and relationship.
Join us and start your journey with us today! We are an equal employer and welcome applications from all backgrounds.
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