Cancer Research UK (CRUK)
Consumer Insight and Experience Manager
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Consumer Insight and Experience Manager
Salary: £39,000 – £44,000 plus benefits
Reports to: Senior Consumer Insight and Experience Manager
Contract: 12-month fixed-term contract
Hours: Full-time, 35 hours per week
Location: Stratford, London with high flexibility and 1-2 days in the office
Closing date: 9th September 2026 at 23:55
Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.
Recruitment Process: Initial screening call and competency-based interview
About the Role
At Cancer Research UK, we exist to beat cancer.
We're looking for a Consumer Insight and Experience Manager to join our Data, Insight and Performance (DIP) directorate on a 12-month fixed-term contract covering an internal secondment. This is a fantastic opportunity for an experienced researcher to play a pivotal role in ensuring decisions across Marketing, Fundraising, and Engagement are informed by robust consumer insight and a strong understanding of audience needs, motivations, and experiences.
Working alongside the Senior Managers in the Consumer Insight and Experience team, you'll lead insight projects to understand the attitudes and behaviors of our audiences and translate insight into actionable recommendations to inform proposition development and strategies.
You'll combine strong research expertise with excellent stakeholder management skills and the ability to translate evidence into compelling recommendations that influence decision-making across the organisation.
What Will I Be Doing?
- Manage primary and secondary insight research projects, including commissioning market research agencies, establishing clear project objectives, managing project timelines, and overseeing costs and data quality checks to ensure projects deliver robust and actionable research findings.
- Carry out end-to-end market research projects in-house, managing the development of research materials, sampling, analysis, and report writing.
- Develop strong relationships with internal stakeholders, working closely with them to understand their insight requirements and ambitions, and providing guidance on the most appropriate insight projects or programmes of work to meet their goals.
- Collaborate across Data, Insight, and Performance teams to provide joined-up delivery and understanding of insight.
- Work as part of the Consumer Insight and Experience team to manage the package of insight products and tools (including tracking programmes and Supporter Panel) ensuring the value of these tools is optimised.
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What Are We Looking For?
- Extensive experience of using quantitative and qualitative market research techniques to drive actionable insight.
- Significant experience of insight project delivery including writing briefs with clear, agreed objectives and delivering actionable outputs.
- Collaborative working style with excellent stakeholder management skills, demonstrating the ability to engage, influence, and negotiate at all levels.
- Consumer-focused and outward-looking, with a strategic and analytical mindset and ability to identify broad themes from data.
- Strong communication skills with the ability to communicate insight effectively to colleagues of all levels in both formal and informal environments.
- Proven experience of agency management.
- Excellent project management and planning skills with the ability to prioritise workload and manage ambiguity.
- Strong core market research skills including survey writing & discussion guide development and relevant experience of data analysis (Excel) and data charting (PowerPoint). Experience of using SPSS is an advantage.
Our Organisation Values
- Act with ambition, courage, and determination
- Credible: Act with rigour and professionalism
- Human: Act to have a positive impact on people
- Together: Act inclusively and collaboratively
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Eligibility Criteria
Internal candidates should ideally have completed their 6-month ‘getting started’ period before applying for other roles. You should also advise your current line manager at the point you make an internal application, or at the latest, at the point of being invited for an interview.
All internal candidates applying for a secondment must have:
- completed their getting started period
- discussed their intention to apply and gained approval to apply with their line manager
- been in their substantive (home) role for at least 6 months (this is only applicable if you have previously been on secondment)
If you do not confirm that you meet these requirements, we will not be able to progress your application.
What Will I Gain?
We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities, and high-quality tools.
How Do I Apply?
We operate an anonymised shortlisting process in our commitment to equality, diversity, and inclusion.
Our vision is to create a charity where everyone feels like they belong, benefits from, and participates in, the work we do. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.
We want to see every candidate performing at their best throughout the job application process, interview process, and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen. Please contact recruitment@cancer.org.uk or 020 3469 8400 as soon as possible.
Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.
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