HeliosX Group
Consumer Insights Specialist
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About the Role
HeliosX is hiring a Customer Insight Specialist to scale our CX insight capabilities & contribute to developing a genuinely impactful Voice of the Customer (VoC) programme. If you are obsessed with implementing better ways to understand what really matters to customers, find joy in driving action & tangible business impact, this is the role for you.
You'll ensure HeliosX's decision-making is rooted in evidence-based customer understanding, going beyond metrics like NPS, CSAT & TrustPilot score to uncover what truly drives customer experience. You’ll be responsible for translating a wide variety of Voice of Customer (VoC) signals into clear, data-driven, actionable insights for a wide range of teams, from Execs to Brand, Product, CS, Ops & many more. You will directly shape strategic priorities by being a leading contributor to our VoC programme & help teams confidently prioritise the most valuable opportunities for both our customers & the business.
What you’ll be doing
- Own & improve how we measure & monitor CX across the full customer lifecycle, from awareness through retention & reactivation, identifying key drivers & blockers at each stage
- Manage & optimise our VoC analytics platforms & capabilities, using your expertise in triangulating qualitative & quantitative signals from data sources such as customer surveys, support tickets & social listening platforms
- Develop & continue innovating on mixed-method approaches to combine qualitative customer feedback with operational, behavioural & commercial data to effectively shape business priorities
- Champion the use of technologies, including AI, to deeply understand consumer priorities, surface emerging trends faster & generate compelling insight outputs
- Partner closely with our Business Analytics, Customer Support, Product, UXR & Commercial teams to uncover quantifiable customer retention opportunities
- Embed evidence-based customer perspectives into decision-making processes all across the business, influencing both short-term experiments & long-term business strategy
- Implement an effective customer insights reporting system, including monthly insights reports, cross-functional presentations, and live VoC dashboards tailored to different teams
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What you'll bring to the role
- Seniority: 5+ years in Customer Insights, Customer Research, or CX Insight roles, ideally in a fast-paced D2C environment, with a proven track record of driving business results & shaping cross-functional roadmaps
- VoC programme experience: You have demonstrated experience managing end-to-end Voice of the Customer (VoC) or CX programs, alongside familiarity with VoC or CX research & analytics platforms (e.g., Qualtrics, Chattermill, SentiSum).
- Research skills: You are proficient at personally running quantitative research studies end-to-end, particularly customer experience surveys (e.g., NPS, exit/churn, CSAT, RI), including designing, setting up, launching & analysing yourself
- Analytical skills: You are an expert working with high-volume, multi-source feedback data & using rigorous statistical methods, technology & critical sense to assess patterns, distinguishing between actionable insights and noise.
- Communication style: You are an engaging communicator at all levels of the organisation, with a track record of collaborating with & influencing Leadership, Product, Marketing, Strategy & Operations teams
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Why work with us?
At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of marketeers, scientists, clinical researchers, physicians, pharmacists, engineers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions!
Aside from working with our all-star team, here are the other benefits of coming on board:
- 25 days holiday plus UK Bank Holidays (excluding two per year)
- Private health insurance, along with extra dental and eye care cover
- Pension scheme
- Enhanced parental leave
- Cycle-to-work Scheme
- Electric Car Scheme
- Free Dermatica and MedExpress products every month, as well as family discounts
- Home office allowance
- Access to a Headspace subscription, discounted gym memberships, and a learning and development budget (alongside audible subscription)
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location