hackajob
Contact Center Service
City of Edinburgh
Posted about 21 hours ago
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hackajob is collaborating with Atos to connect them with exceptional professionals for this role.
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Skills We Can’t Do Without
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- Customer Service Experience: You will need to have worked in a customer service role before and financial services experience would be a bonus, but if this is your first role or a career change don't worry as we provide all the training and support you'll need
- Client (Customer) Focus: Committed to building excellent, long-term relationships with customers, based on a full understanding of their needs and a dedication to meeting their expectations
- Delivery Focus: Dedicated to delivering what is promised, ensuring that results are on time, on budget and to agreed SLAs/quality standards
- Team Working: Working together by involving others in goals and plans, sharing knowledge, taking a positive role in teambuilding, and seeking opportunities for cross functional working and collaboration
- Communication: Verbal and written; communicating clearly, concisely and with passion to persuade and influence, while also seeking feedback, listening, and demonstrating understanding of others' viewpoints. Excellent and professional telephone manner
- Computer Skills: IT proficient and ability to adapt to new systems and processes
- Creativity: Identifying effective solutions for clients through selecting the best combination of existing practices and innovative approaches or ideas
- Organisation: Able to prioritise and manage workload effectively
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Skills
Customer Service
Client Focus
Delivery Focus
Team Working
Communication
Computer Skills
Creativity
Organisation