Clarion Housing Group
Contact Centre Advisor
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Location: Hybrid with a base location in Maidstone, Kent Salary: £28,372 - £32,778 per annum Hours: 36 hours per week Contract Type: Permanent
This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025
About the Role
We are looking for friendly, resilient, and customer-focused Contact Centre Advisors to join our large, fast-paced contact centre. As the first point of contact for our customers, you will play a vital role in delivering a professional, helpful, and efficient service across a range of enquiries.
You will handle customer contact through a variety of channels, including telephone, email, web chat, and digital platforms. Every interaction will be an opportunity to listen, understand, resolve issues where possible, and make sure customers receive clear, accurate, and supportive advice.
What You’ll Be Doing
- Responding to customer enquiries promptly, professionally, and with empathy.
- Taking ownership of customer queries and working to resolve them at the first point of contact wherever possible.
- Accurately recording customer information, actions, and outcomes on our systems.
- Providing clear advice, guidance, and updates in line with policies, procedures, and service standards.
- Managing a high volume of customer contact while maintaining quality, accuracy, and care.
- Identifying when issues need to be escalated and working with colleagues or specialist teams to achieve the right outcome.
- Supporting customers who may be frustrated, distressed, or vulnerable, using calm and confident communication.
- Contributing to team targets, service improvements, and a positive contact centre culture.
About You
You do not need to have worked in a contact centre before, but you will need to be confident speaking with customers, comfortable using computer systems, and committed to delivering a great customer experience.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
We are looking for someone who can bring:
- Excellent communication skills, both verbal and written.
- A calm, patient, and empathetic approach to customer service.
- The confidence to handle challenging conversations professionally.
- Strong attention to detail and the ability to record information accurately.
- Good organisation skills and the ability to manage competing priorities.
- A positive attitude, willingness to learn, and ability to work well as part of a team.
- Basic IT skills and confidence using systems, emails, and digital tools.
- A commitment to equity, diversity, and inclusion, treating every customer with respect.
What We Offer
- Full training and ongoing coaching to help you succeed.
- A supportive team environment with clear guidance from experienced leaders.
- Opportunities to develop your skills and progress your career.
- A role where you can make a real difference to customers every day.
- Excellent benefits including a generous pension scheme, life assurance, and company bonus.
Our Commitment to Equity, Diversity, and Inclusion
We are committed to building an inclusive workplace where everyone feels valued, respected, and able to be themselves. We welcome applications from people with different backgrounds, experiences, and perspectives, and we will make reasonable adjustments to support candidates throughout the recruitment process.
Apply Now
If you enjoy helping people, solving problems, and working in a busy, supportive environment, we would love to hear from you. Apply today and take the next step in your customer service career.
Closing Date: Sunday 16th August 2026 at midnight.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Act now - This vacancy may close early without notice.
Location
You’ll be based from our Maidstone office. You’ll work full-time from the office for the first 8 weeks, whilst in training and academy. We know that flexibility matters. This role offers a hybrid working model in line with business needs. We’ll provide the tools and support you need to succeed wherever you're working.
Assessment Process
If you’re shortlisted, we’d love to invite you for a quick chat with the hiring panel! If all goes well and you’re shortlisted again after the call, you’ll be invited to attend a face-to-face interview at our Maidstone office during week commencing 24th August 2026.
Training
Please note successful applicants will be required to undertake an 8-week training programme, which will take place at our office in Maidstone. The start date will be 14th September 2026. You’ll be required to attend on a full-time basis; Monday to Friday, with no annual leave during this time.
If this sounds like an opportunity for you, then please review the full role profile before applying.
Contact Centre Advisor
Salaries are just the starting point. Here at Clarion, we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here.
To find out more about who we are and what we do, please click here.
At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
#LI-DNI
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills