Michael Page
Contact Centre Advisor
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Michael Page have partnered with a reputable Automotive Business in Morley to recruit for a Permanent Contact Centre Advisor to start asap due to expansion!
This would be an exceptional opportunity for someone experienced within customer services or someone that has vehicle repair/ vehicle parts retail experience.
Apply now immediate interview!
Client Details
Michael Page have partnered with a reputable Automotive Business in Morley to recruit for a Permanent Contact Centre Advisor to start asap due to expansion!
This would be an exceptional opportunity for someone experienced within customer services or someone that has vehicle repair/ vehicle parts retail experience.
Apply now immediate interview!
Description
As a Contact Centre Advisor you will be working in the insurance department working closely with customers who need to make a claim on their policy.
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- You will be gathering all required details and support evidence handling the claim from the initial enquiry to settlement.
- The role will be handling a range of queries along the way working closely with third parties and providers to come to a quick resolution.
- You will be ensuring targets and service level agreements are met.
- Main communication with customers will be over the telephone this will be through inbound and outbound calls alongside looking after a busy inbox and responding to any emails coming into the business.
Profile
- Previous Contact Centre/Customer Service Experience or skills within vehicle repairs/vehicle parts retail
- Able to work under pressure in a fast-paced volume environment
- Excellent communication skills and a confident telephone manner
- Passionate about helping customers and delivering the best service
- An excellent team player
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Job Offer
- Salary of £26,200+
- Reputable business within the Automotive Sector
- Full training provided
- Excellent progression and development opportunities
- Growing business with lots of exciting plans for the year ahead
- Central location in Leeds and easily accessible from surrounding Bradford areas
- Free parking
- Excellent benefits
- No shift patterns or weekends
- Excellent facilities and offices
- Great team and culture
- Immediate interview and start
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