Does this sound like you?

• You have experience in a contact centre or customer service environment, with a strong focus on Inbound Telephone & Webchat handling.
• You communicate clearly, listen carefully and can adapt your approach to different candidates and enquiries.
• You’re confident asking focused questions, gathering accurate information and explaining next steps in a straightforward way.
• You’re organised, comfortable using Microsoft Word, Excel and Outlook, and able to learn new systems.
• You can work calmly and professionally in a busy environment while maintaining care, accuracy and attention to detail.
• You’re flexible, open to change and enjoy working collaboratively with colleagues.
• You have English and Maths GCSEs, equivalent qualifications, or proven literacy and numeracy skills.
• Experience in recruitment would be helpful, but it isn’t essential.

Discover all you need to keep growing

You’ll receive a structured induction and role-specific training covering the Armed Forces Recruitment Service, candidate journeys, systems, service standards and the knowledge you’ll need to handle enquiries confidently. You’ll also have access to ongoing learning, coaching and development opportunities, giving you the headroom to grow your skills and shape your future at Serco.

This is a new service with a clear purpose and plenty of opportunity to contribute ideas. Whether you’re building on contact centre experience or taking the next step in customer service, there’s space here for your sound judgement, care and desire to make a difference.

What we offer

• 25 days’ holiday plus bank holidays.
• Up to 6% contributory pension scheme.
• Over 1,100 internal courses, funding for qualifications and apprenticeships, mentoring opportunities and a focus on internal progression.
• 1.5 days’ paid volunteering time through a range of opportunities, and ways to support charities through payroll giving.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres and 24/7 access to a virtual General Practitioner service.
• Discounts across around 1,000 retailers, including food, clothing, days out, entertainment and travel.
• Dedicated employee networks where colleagues can connect, share knowledge and find support.

Vetting and checks

This role is subject to Baseline Personnel Security Standard clearance. Any offer of employment will be conditional on the required pre-employment checks being completed satisfactorily.

A little bit about us

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment

We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.

Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact j&icareersUK@serco.com.

Start a career where your work truly matters. Apply today.