Grafton Recruitment
Contact Development Representative
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£40k-£48k | 12-Month Contract | 100% Remote (UK)
About the Opportunity
We're supporting a global software organisation as they continue to expand their presence across the UK.
We're looking for a highly organised and detail-oriented Contact Development Representative (CDR) to join a growing global team. This is a unique opportunity to work within a commercial organisation without carrying a sales target or conducting outbound prospecting.
Instead, you'll play a critical role in ensuring the accuracy and quality of customer and prospect data, helping sales and marketing teams engage the right people within the right organisations.
This role would suit someone who enjoys research, CRM management, data quality, account mapping, and uncovering valuable business intelligence. You'll thrive if you're naturally curious, adaptable, proactive, and comfortable working in a fast-paced, evolving environment.
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What You'll Be Doing
- Researching, identifying, and validating contacts within target accounts.
- Building and maintaining account maps and buying-group structures.
- Identifying relevant stakeholders involved in purchasing decisions.
- Ensuring data accuracy and maintaining excellent CRM hygiene.
- Updating and managing records within Salesforce and associated systems.
- Supporting marketing campaigns and events through contact identification and data validation.
- Working closely with Sales, Revenue Development, and Marketing teams to support pipeline generation activities.
- Managing high volumes of contact-level information with speed and accuracy.
- Tracking progress and maintaining accurate reporting within CRM platforms.
What We're Looking For
- Previous experience within Sales Development, Business Development, Account Development, Lead Generation, Research, Operations, CRM Management, or similar environments.
- Experience using Salesforce or another CRM platform.
- Strong attention to detail and commitment to data quality.
- Ability to manage multiple priorities simultaneously.
- Comfortable working independently in a fully remote environment.
- Excellent written and verbal communication skills.
- A self-motivated, trustworthy, and proactive approach.
- Ability to adapt quickly as priorities, processes, and business needs evolve.
- Strong curiosity and willingness to ask questions and challenge assumptions.
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What Success Looks Like
- Within your first 30 days, you'll have a solid understanding of processes, systems, and workflows.
- By 90 days, you'll be confidently managing contact discovery and account intelligence activities, contributing towards team objectives, and maintaining high-quality CRM data standards.
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