Neath Port Talbot County Borough Council
Contact / Family Worker
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Are you passionate about supporting children, young people and families? Do you believe in the power of strengths-based practice and early intervention to help families achieve positive outcomes? If so, we have an exciting opportunity for a motivated and committed Family Worker to join our Single Point of Contact (SPOC) team on a 12-month secondment.
At Neath Port Talbot Children's Services, we are committed to working alongside families, recognising their strengths and supporting them through challenging times. As we continue to develop and strengthen our preventative and relationship-based approach, Family Workers play a vital role in helping us achieve the best outcomes for children and families.
About the Role
As a Family Worker within our busy and dynamic SPOC safeguarding team, you will provide high-quality support to children, young people and their families, working closely with social workers and a range of multi-agency partners. The role is varied and rewarding and may include:
- Supporting the case management and safeguarding process.
- Undertaking direct work with children, young people and families.
- Taking and responding to telephone contacts.
- Transporting children and families when required.
- Maintaining accurate and timely case recordings.
- Participating in multidisciplinary meetings and discussions.
- Supporting outcome-focused planning for children and young people.
- Liaising with partner agencies to promote positive outcomes.
- Working in accordance with relevant legislation, policies, procedures and best practice guidance.
Flexibility is essential in this role, as there may be occasions where you will be required to work outside core business hours, including evenings and weekends, to meet the needs of the children, young people and families you are supporting. Flexible working time arrangements, including TOIL, will be offered if this occurs.
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We are looking for someone who:
- Has experience and/or knowledge of the Neath Port Talbot Children's Services model of practice.
- Has experience of working directly with children, young people and families.
- Can build positive relationships with children, families and partner agencies.
- Is organised, adaptable and able to work effectively within a fast-paced environment.
- Shares our commitment to strengths-based and child-centred practice.
What We Offer
Staff wellbeing is a priority at Neath Port Talbot, and we are committed to creating a supportive and positive working environment. The successful candidate will benefit from:
- Being part of our welcoming and supportive SPOC team.
- Access to an established management structure, including a Team Manager, Deputy Team Managers and Consultant Social Workers.
- Regular supervision, provided at least every 28 days.
- Flexible working arrangements.
- Ongoing training, learning and development opportunities.
- The opportunity to develop your skills and experience within a frontline safeguarding service.
Essential Qualifications
- A minimum of four GCSEs at Grade C or above (or equivalent), including English or Welsh and Mathematics.
If you are looking for an opportunity to develop your skills, contribute to positive change for children and families, and gain valuable experience within our front door service, we would love to hear from you. For more information and to apply please visit Jobs - NPT Council
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This post is subject to an enhanced with child barred list DBS disclosure.
Neath Port Talbot Council is totally committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Our employees are equally committed to ensuring the safety and protection of all children and young people and will take action to safeguard their wellbeing. The recruitment process for this post will be underpinned by rigorous safer recruitment assessment to ensure that children and young people are protected.
Welsh Language Requirements:
- Welsh Language skills are not required.
Additional Information:
- Applications may be submitted in Welsh, applications submitted in Welsh will not be treated less favourably than an application submitted in English.
- We offer a guaranteed interview scheme for candidates who have a disability and armed forces veterans. In support of employees of Tata Steel who are at risk of redundancy, or have been made redundant in 2024, Neath Port Talbot Council is offering a guaranteed interview for jobs across the Council. Please note that applicants must meet all the essential criteria, as shown in the person specification, to qualify for a guaranteed interview. If you are or going to be affected by the job losses at Tata Steel then we would welcome an application from you. Just make it known on your application form that you are currently at risk of redundancy or you have been made redundant.
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