Leicestershire Police
Contact Handler
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Be the Calm in Someone’s Chaos
Someone somewhere is having the worst day of their life… and they need you!
You’ll be the first voice people hear when they call 999 or 101, and what you do next matters.
Whether it’s a life-threatening emergency or a call for guidance, your voice will bring calm, clarity, and action when it’s needed the most.
Real Impact, in Real Time
No predictable days, one minute you’re helping report a burglary the next you’re coordinating a response to something critical.
This Isn’t Your Average Role
- Answer calls and figure out what’s really going on… fast
- Use your judgement to solve problems and make quick decisions
- Support people through intense, emotional, and chaotic moments
You don’t need to have done this before, but you do need to be:
- Calm under pressure
- A great listener who can pick up on what’s not being said
- Quick thinking with good judgement
- Empathetic but stay focused and professional
You’re not just answering calls, you’re making a real impact every shift, building great skills in communication, crisis handling, and decision making.
You’ll be part of something bigger; protecting your community!
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READY TO BE THAT PERSON?
Apply now and start making a difference from your very first call.
If you want to find out more about the role, register for one of our webinars here.
To Find Out More, Register for Our Upcoming Information Webinars:
- 11th August 2026 5pm-6.30pm
Contact Handler Webinar - Shared HR Service Centre - 14th August 2026 1pm-2.30pm
Contact Handler Webinar - Shared HR Service Centre - 17th August 2026 5pm-6.30pm
Contact Handler Webinar - Shared HR Service Centre - 20th August 2026 11am-12.30pm
Contact Handler Webinar - Shared HR Service Centre - 25th August 2026 5pm-6.30pm
Contact Handler Webinar - Shared HR Service Centre - 27th August 2026 3pm-4.30pm
Contact Handler Webinar - Shared HR Service Centre
What’s Next…
If this sounds like the role for you, please click apply to complete your application describing how you meet the essential criteria listed on the job description.
Application deadline – 31st August 2026 at 23:55
Assessment / Interview - this involves a 2-hour session including an interview, role play, and data input capability assessment, and will be held at Force Headquarters. We have availability to run these 7 days a week, meaning you can choose a slot to suit your diary.
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Due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK at the time of application.
What’s in It for You?
At Leicestershire Police, we aim to create an environment that puts people first. We want you to feel supported in everything you do, so you can give your best. We have a range of rewards and benefits that are available to all our staff and officers.
To find out more about Leicestershire Police and understand how you can make a difference, visit our careers website.
We welcome applications from individuals from all backgrounds and encourage anyone who has considered a career in policing to apply. We’re particularly keen to increase the number of males and candidates from black and minority ethnic communities and the LGBT community, so that we can truly reflect the communities that we serve in.
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