Manchester City Council
Contact Officer
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Working Hours: 17.5 Hours Per Week
Contract Type: Permanent, Part-Time
Working Style: Hybrid - Employees split their time between working remotely (e.g., from home) and working on-site (e.g., in an office).
Additional Payments: 6.7% Flexibility Payment
Closing Date: 11.59pm, 11 August 2026
Applicants must have existing right to work in the UK, as visa sponsorship is not available for this position.
This Role Is Subject To
Legal right to Work: In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. 2 References - where possible we require 3 years' history. Medical Clearance - Pre-placement health assessment (PPHA) DBS (Disclosure and Barring Service) clearance - this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for a Standard Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here. We have a policy on the Employment of Ex-Offenders and it is available upon request.
Use of Artificial Intelligence (AI)
Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.
The Hospital Discharge to Assess service plays a key role in supporting timely, safe and person-centred discharge from hospitals for Manchester citizens. By working closely with health and social care partners, the service ensures that people are supported to leave hospital at the right time and receive the right support in the most appropriate setting.
This is an exciting opportunity to be part of a fast-paced, multi-agency service that has a direct impact on people’s outcomes, helping to promote independence and reduce delays in care. If you share Manchester’s ambitions to deliver high-quality, responsive and strengths-based services for residents of the city, we would welcome your application.
This post is offered as a 50% job share (17.5 hours per week). As such, it is essential that you can work in close partnership with your job share colleague, maintaining clear, consistent communication and a shared understanding of responsibilities. You will be expected to contribute to effective handovers, ensure accurate and timely recording of information, and take joint responsibility for managing workload, priorities and service demands. A collaborative and accountable approach is critical to maintaining continuity and ensuring a seamless service.
If you are successful, you will join a team of professionals who play a vital role in enabling safe and effective hospital discharge. As the first point of contact for referrals, you will ensure that information is processed accurately and efficiently, supporting people to move through the discharge pathways in a timely way.
Your role will be central to maintaining the flow of the service, working collaboratively with health and social care colleagues, and in close coordination with your job share partner to manage referrals, respond to queries and support timely and appropriate decision-making. This will require strong organisational skills, attention to detail, and the ability to adapt to changing demands while maintaining a consistent and reliable approach.
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By managing information effectively, using your excellent IT skills, and working proactively within a shared role, you will directly contribute to the delivery of a high-quality, safe and responsive discharge service.
If you would like to discuss this role further please contact jobs@manchester.gov.uk
We are looking for an organised and proactive individual who thrives in a fast-paced environment and is able to manage competing demands effectively.
You will have strong communication skills and be confident working with a range of professionals across health and social care. You will be comfortable taking ownership of your workload, using your initiative to resolve queries, and ensuring referrals are managed accurately and efficiently.
You will also have excellent IT skills and be confident using multiple systems to support timely and accurate information sharing.
We would love to hear from you if you have experience of
- Working in a busy administrative or customer service environment
- Managing referrals, enquiries or coordinating processes
- Working collaboratively with professionals across health, social care or partner agencies
- Using digital systems to record and manage information accurately
- Dealing with complex or sensitive enquiries
Essential requirements for the role
- Excellent IT skills, including confidence using Microsoft Office and multiple systems to accurately record, manage and retrieve information
- Strong interpersonal and communication skills, with the ability to engage effectively with a range of professionals and service users
- Good planning and organisational skills, with the ability to manage competing priorities and meet deadlines
- Ability to problem solve and make sound decisions within role boundaries, escalating appropriately where required
- Ability to work effectively in a fast-paced, dynamic environment
- Commitment to maintaining accurate records and handling confidential information appropriately
- Experience of working in an administrative, customer service, or health/social care setting
Desirable requirements that would be useful in this role
- Experience of working within health or social care services
- Experience of referral management or coordination processes
- Knowledge of hospital discharge processes or pathways
- Experience of working with partner organisations or multi-agency teams
- Familiarity with case management or recording systems used within health or social care
- Working towards or holding a relevant qualification (e.g. administration, health and social care, customer service)
We’re the local council for one of the UK’s most vibrant and diverse cities.
Working for Manchester isn’t just a job - it’s an opportunity to contribute to a city that leads change and transforms lives. Whether it’s strengthening communities or driving innovation in public services, you’ll play a vital role in creating opportunities and shaping a brighter future for everyone.
Our Manchester Is Our Vision For a Fairer, Greener, And Healthier City - a Vision Shaped By The People Of Manchester. It Guides Everything We Do At The Council And Is Brought To Life Through The Our Manchester Behaviours
- We take time to listen and understand
- We work together and trust each other
- We show that we value our differences and treat each other fairly
- We ‘own it’ and we’re not afraid to try new things
- We’re proud and passionate about Manchester
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Benefits We Offer
- Generous holiday allowance - Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks during our annual leave purchase period.
- A buzzing pension - You’ll be enrolled in the UK’s largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum.
- Enhanced parental and carers leave - Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events.
- Brilliant perks - Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more.
- Learn and grow - We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process.
- A Good Employment Charter member - We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life.
- Up to 3 days volunteering leave - Give back to the community with three days pro-rate of paid volunteering leave, in addition to existing benefits.
Creating an Inclusive Team at Manchester City Council
At Manchester City Council, we’re dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.
Support During the Process
- Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.
- Accessible Formats: Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of our careers page. This tool offers features like text-to-speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone.
Guaranteed Assessment Scheme
Requirements
We guarantee assessments for applicants who meet the recruiting panels minimum shortlisting requirements for the role and identify with at least one of the criteria below:
- Members of the Armed Forces members or veterans
- Current or former care leavers
- Have a disability or long-term condition
- Have you completed the GM Elevate (Leadership Development) Programme or any MCC positive action programme?
When You Join Us
We’re a Disability Confident Employer, Offering
- A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
- Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.
- A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly
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