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Content Creator — Marketing
London (hybrid) | Full-time
About us
We're an AI startup helping UK financial services firms resolve customer complaints faster and more fairly. We're growing quickly, we care a lot about product innovation and client outcomes, and we've built a friendly, diverse team where good ideas travel fast regardless of who they come from.
The role
We're looking for a Content Creator to own how we tell our story — across our blog, our email newsletter, and LinkedIn.
This is an end-to-end role. You won't be handed briefs and asked to fill them in. You'll find the stories yourself: sitting in on customer conversations, interviewing our Sales and Client Success teams, visiting client sites, and reading the market closely enough to have a point of view on it. Then you'll write them, publish them, and work out what to do next based on how they land.
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Financial services is a genuinely interesting place to be writing right now — complaints handling, Consumer Duty, and the role of AI in regulated environments are live debates, and we want to be a serious voice in them rather than another company posting listicles.
What you'll do
- Write and publish blog posts, email newsletters, and short-form LinkedIn content
- Develop client case studies from initial idea through to interview, draft, sign-off, and publication
- Produce market insight content that gives our audience something they can't get elsewhere
- Work with Sales and Client Success to surface customer stories and market intelligence
- Travel to client sites for interviews and research
- Spot and shape new campaign ideas, and make the case for them
- Partner with our Design team on visual elements to support your work
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What we're looking for
- Solid experience in a content or content marketing role, ideally B2B SaaS
- Exposure to UK financial services, or a real appetite to get up to speed quickly
- Genuinely strong writing — clear, sharp, and free of jargon and filler
- Comfort running your own process: sourcing ideas, chasing stakeholders, hitting deadlines without someone standing over you
- Confidence interviewing clients and senior stakeholders and turning a rambling conversation into a tight story
- Someone ready for a step up, who wants more scope than their current role allows
What we offer
- Full ownership of a function, with the visibility that comes with it
- Direct access to clients, the leadership team, and the market
- The pace and career acceleration of a fast-growing startup
- Competitive compensation
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