Russell Tobin
Content Designer
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Content Designer III
Location: London, UK - Hybrid/Virtual
Contract: 12 Months
Working Pattern: Full-Time, 40 hours per week
Industry: Travel / Loyalty / Financial Services
We are currently hiring an experienced Content Designer III / Senior Content Designer for a 12-month contract opportunity with a leading global travel and technology organisation.
This is a product content role, focused on creating clear, intuitive and engaging digital experiences for a credit card and loyalty product. The successful candidate will work within a global, cross-disciplinary Experience Design team alongside UX Designers, Content Designers, Researchers, Product, Engineering and other key stakeholders.
Key Responsibilities
- Define and drive content strategy for a complex credit card and loyalty experience.
- Develop product content strategies across onboarding, transactional journeys, notifications and key decision moments.
- Create messaging frameworks, routing matrices, content patterns and guidance that can scale across products and markets.
- Apply information architecture and content-system principles within a design system.
- Use qualitative, quantitative and business insights to inform content decisions.
- Partner with Research and Product teams to design and evaluate content tests.
- Collaborate closely with Marketing, Brand and Legal to ensure consistent and compliant messaging.
- Work with Engineering, Localization and Accessibility teams to deliver experiences that work effectively across global markets.
- Influence product and design decisions through strong storytelling, rationale and stakeholder presentations.
- Help raise the quality bar for content design across the wider Experience Design organisation.
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Must-Have Skills & Experience
- 5+ years of experience as a Content Designer, UX Writer or similar product-content role.
- Strong experience developing product content strategy, not just copywriting.
- Experience working on complex, multi-surface digital products.
- Strong UX writing and information architecture skills.
- Demonstrated ability to present and defend content strategy and design decisions to senior stakeholders.
- Experience collaborating with Product, Design, Research, Engineering, Legal, Marketing and/or Security teams.
- Strong understanding of human-centred design practices.
- Portfolio demonstrating how you think, solve problems and influence product outcomes, rather than simply showcasing finished work.
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Preferred Background
Experience in one or more of the following would be highly advantageous:
- Financial Services
- FinTech
- Banking
- Credit Cards / Payments
- Travel
- Loyalty / Membership
- Complex consumer digital products
Experience with content models, AI frameworks, conversational experiences or agent-driven products would also be advantageous.
Important: This is a Product Content / UX Content Design position and is not a content marketing or editorial role.
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